Technical Support Specialist
1 week ago
Position Overview:
We are seeking a dedicated Technical Support Specialist to join our team at Thinkbyte Consulting Inc. (E-Verified). This role is essential in providing exceptional support to our clients and ensuring the smooth operation of their IT systems.
Key Responsibilities:
- Possess an associate degree in information technology or hold a Comp TIA A+ certification, along with a minimum of two years of relevant experience in the IT sector or a related field.
- Demonstrate advanced troubleshooting capabilities for PCs and networks within a corporate setting.
Preferred Qualifications:
- At least four years of experience in an IT support role is highly desirable. Familiarity with desktop environments and ITIL principles is advantageous.
- Certifications such as Help Desk Institute Service Center Analyst (HDI-SCA), Google Developers, or Google IT Professionals are preferred. A strong technical aptitude, excellent customer service skills, and effective communication are essential.
- Proficient in troubleshooting Microsoft operating systems and Microsoft Office 365 applications.
- Knowledgeable in remote network access techniques, including the management of remote access systems secured by RSA security products.
- Experience in resolving issues related to mobile devices (smartphones, tablets, etc.) and wireless connectivity.
- Additional expertise in troubleshooting network, telecommunications, and various communication platforms is beneficial. Familiarity with data center applications, including job scheduling and monitoring tools, is a plus.
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