account manager, us

1 month ago

Boston, Massachusetts, United States Coin Metrics Full time

Coin Metrics is the leading provider of crypto financial intelligence, offering network data, market data, indexes and network risk solutions to a wide range of market participants and observers . Since 2017, we have served the industry by offering granular data and insight dashboards that surface both blockchain and market trends. Our aim is to help builders as well as investors create new and sophisticated markets that are transforming how the world understands value. Our service is unique, our history is deep, and our market position gives us a front-row seat into the evolution of not just a new industry, but also its impact on global finance.

Coin Metrics puts unparalleled insight and accuracy into crypto data and analytics so that companies can accelerate value creation and minimize risk. Just as crypto markets are expanding, so are we. If the below job description sounds like it was written for you, get in touch


YOUR PURPOSE

Coin Metrics is recruiting an Account Manager candidate to join our team. Our Account Management team is responsible for customer support interactions, account management of our clients and advocacy of our customers.

YOUR VALUE

  • Developing and maintaining long-term relationships with key clients in the US
  • Serving as the primary point of contact for client inquiries, providing exceptional account management and proactively addressing any issues or concerns.
  • Understanding clients' business objectives, challenges, and opportunities to effectively position Coin Metrics' products and services.
  • Collaborating with cross-functional teams, including Sales, Product, and Customer Support, to deliver solutions that meet client needs.
  • Identifying and executing upon upsell and cross-sell opportunities within existing client accounts to maximize revenue and achieve sales targets.
  • Conducting regular business reviews with clients to ensure their satisfaction and identify areas for improvement.
  • Staying up to date with industry trends, market developments, and competitor activities to proactively identify new business opportunities.
  • Preparing and presenting sales proposals, negotiating contracts, and managing the contract renewal process.
  • Providing feedback to internal teams on product enhancements, features, and client requirements to drive continuous improvement.
  • Collaborating with marketing and communications teams to support client engagement activities, including webinars, conferences, and industry events.

YOUR EXPERTISE AND EXPERIENCE

  • Interest in crypto and crypto assets
  • Bachelor's degree in Business, Finance, or a related field. An advanced degree is a plus.
  • Experience in account management, preferably in the cryptocurrency or financial technology industry.
  • Strong knowledge of the cryptocurrency market, blockchain technology, and related products and services.
  • Proven track record in managing and growing client accounts, meeting sales targets, and driving revenue growth.
  • Excellent interpersonal and communication skills, with the ability to build rapport and influence key stakeholders.
  • Strong negotiation and problem-solving abilities, with a focus on delivering exceptional customer satisfaction.
  • Self-motivated and results-driven, with the ability to work independently and collaboratively in a fast-paced environment.
  • Exceptional organizational skills and attention to detail, with the ability to manage multiple client accounts simultaneously.
  • Proficiency in CRM software (Hubspot preferably) and other relevant tools for account management and sales tracking.
  • Willingness to travel as needed to meet with clients and attend industry events.
  • Basic understanding of APIs

LIFE AT COIN METRICS

Coin Metrics is a dynamic and fast-paced organization with a global team. We are united by our OPEN core values: Open, Pioneering, Elucidating, and Neutral. Our employees are empowered to prioritize what's best for our products, customers, and team members. At Coin Metrics, we are not just a participant in the digital finance arena but a leader, working to shape the industry's trajectory. We are a group of ambitious thinkers constantly encouraging one another to think creatively, innovate, and learn while reshaping the industry. We strive to push boundaries and innovate with the bigger picture in mind, working diligently towards a future where our efforts have a lasting impact.

Join us as we continue to push boundaries and innovate with the bigger picture in mind, working diligently towards a future where our efforts have a lasting impact.

Other benefits of working at Coin Metrics include:

  • Competitive salary, 401(k) retirement plan or pension depending on location, bonus and options plans
  • Comprehensive benefits offerings (regionally specific)
  • Opportunities for professional development
  • Remote or hybrid work options
  • Paid time off

Coin Metrics is an employer committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. For US applicants, you may view Pay Transparency, Employee Rights and Know Your Rights notices by clicking on their corresponding links. Additionally, Coin Metrics participates in the E-Verify program where applicable, as required by law.

Coin Metrics is also committed to providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.

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