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Account Manager

2 months ago

Boston, Massachusetts, United States Gravie Full time

Hi, we're Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

We're looking for an Account Manager - Broker to join our rapidly growing team. As the primary contact with our employer customers, the Account Manager works to understand Gravie's client needs and exceed their expectations. You will work closely with Sales, Gravie Care (ie, our member advisor team), Marketing and Product Development teams. Building strong relationships based on a foundation of trust and expertise in health insurance and employer benefits is your specialty. You enjoy helping people find solutions and answers to their tough questions and you can explain complex subjects to a variety of audiences.

You will:

· Manage ongoing relationships with Gravie clients by staying aware of employer insurance goals, needs and challenges, and ensuring Gravie clients are happy with our services and offerings.

· Develop account plans for clients to evaluate business needs and, as needed, make recommendations for changes to Gravie's benefit solutions.

· Ensure proactive outreach to Gravie clients including regularly scheduled meetings and phone calls.

· Plan for and present quarterly progress reports on goals to the client and broker.

· Meet or exceed employer retention goals.

· Educate clients about Gravie's product and services.

· Provide accurate and timely answers to client questions.

· Ensure new employer clients have a smooth transition from sales and have a successful new client implementation experience.

· Facilitate kick-off meetings to employers' populations.

· Research and resolve client issues and elevated member issues from Gravie's advisor team.

· Effectively use and document client information in our CRM system.

· Be knowledgeable of all Gravie offerings and the regulatory and compliance requirements of each offering.

· Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

You bring:

· Bachelor's degree or equivalent experience in relationship or account management field

· Minimum of 2 years account management experience in the health insurance industry

· Experience working in a dynamic environment and comfort researching and solving problems with minimal guidance

· Highly organized and effective time management skills

· Clear and effective communicator, including public speaking skills

· Ability to work collaboratively across a team and functions

· Energetic, positive attitude and self-motivated

Extra credit:

· Previous start up or emerging growth company experience

· Experience with self-insured health plans

· Experience establishing processes and standards for superior customer service

Competitive pay is standard. Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard benefits, Gravie's package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, cell phone reimbursement, education reimbursement, and 1 week of paid paw-ternity leave just to name a few.