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Account Growth Specialist

2 months ago

Boston, Massachusetts, United States Cybersixgill Full time
About the Role

Cybersixgill is seeking a seasoned Customer Success Manager to drive customer satisfaction and retention. As a key member of our team, you will be responsible for onboarding new customers, ensuring seamless adoption of our products and services, and fostering strong relationships with our clients.

Key Responsibilities
  • Customer Onboarding: Develop and execute customized onboarding plans to ensure new customers achieve maximum value from our solutions.
  • Account Management: Build and maintain strong relationships with key customers, understanding their needs and expectations, and communicating their feedback to internal stakeholders.
  • Customer Retention: Identify and mitigate potential churn risks, and develop strategies to drive customer loyalty and retention.
  • Business Development: Collaborate with internal teams to identify new business opportunities and drive revenue growth.
  • Technical Support: Provide expert technical support to customers, addressing their concerns and requests in a timely and professional manner.
Requirements
  • Proven experience in customer-facing roles, preferably in SaaS and B2B environments.
  • Excellent written and oral communication skills in English.
  • Strong technical background, particularly in cyber security products and services.
  • Ability to work independently and as part of a team, with a proactive and self-starter approach.
Preferred Qualifications
  • Previous experience in a Cyber Threat Intelligence Company.
  • Spanish communication skills or proficiency in other languages.

Expected travel: a few trips per quarter.