Assistant Manager

Job Number

Job Category Loss Prevention & Security

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

Assists in the management of the daily functions of the department to provide protection of building assets, employees, visitors, and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures. Promotes visitor and employee satisfaction while achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 5 years' experience in the security or related professional area

OR

• Bachelor's degree from an accredited university in Criminal Justice or related major; 1 year experience in the security or related professional area.

CORE WORK ACTIVITIES

Managing Security Operations

• Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
• Complies with applicable federal, state and local law and safety regulations.
• Maintains logs, certifications and documents required by law and Standard Operating Procedures.
• Supervises and reviews initial incident investigations and promote a timely responses for all reported incidents.
• Follows proper key control guidelines in Security and in the property.
• Assists with promotion and implementation of accident and fire prevention procedures.
• Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
• Follows up on all unusual activities in and around the property that would impair the well-being of visitors and employees.
• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
• Promotes action plans to monitor and control risk.
• Oversees all Security operations to include but not limited to patrol process, emergency response, investigations (initial and follow up) for all visitor and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
• Assists with first aid program for visitors and employees.
• Assists with the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
• Works closely with Workplace Management & Facilities team to execute a successful and safe experience for Associates & Visitors.

Managing and Conducting Human Resources Activities

• Assists with Interviews, and trains employees.
• Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status.
• Provides for the safety and security of the employees or the property.
• Monitors employee attendance and records absences/tardiness.
• Helps direct supervisors to achieve their own development goals.
• Conducts annual performance review with direct reports according to Standard Operating Procedures.

Ensuring Exceptional Customer Service

• Meets quality standards and customer expectations on a daily basis.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Inspects and critiques the performance of the Security department to establish and maintain a high level of professionalism and customer service.
• Provides services that are above and beyond for customer satisfaction and retention.

Additional Responsibilities

• Analyzes information and evaluates results to choose the best solution and solve problems.
• Develops liaison with local law enforcement and emergency services.
• Informs and/or updates executives, peers and subordinates on relevant information in a timely manner.
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
• Security - Knowledge of the procedures and techniques for property surveillance, access control, property locks and keys, emergency situations, and legally defensible incident, accident, and injury investigations.
• Emergency Response - Knowledge of fire safety (e.g., location of fire exits, location of fire safety equipment, and fire emergency plans), knowledge of emergency procedures related to situations such as floods, severe weather, bomb threats, robberies, and natural disasters.
• Investigations/Reports - The ability to conduct legally defensible investigations including conducting interviews, information retention, preservation of evidence, and writing of reports. This includes working with insurance companies on the claims process.
• CPR and First Aid - The ability to identify and apply basic first aid treatment to injured persons until they can be taken for medical care (e.g., bandaging cuts, applying pressure to bleeding wounds, and soothing burns). This includes knowledge of CPR and first aid procedures, supplies and equipment (e.g., bandages, ointments).
• Investigations/Reports - The ability to conduct legally defensible investigations including conducting interviews, information retention, preservation of evidence, and writing of reports. This includes working with insurance companies on the claims process.
• Property Events - The ability and willingness to locate and retain up-to-date information on daily property functions, group activities, and special events. This includes knowledge of the names and locations of meeting/banquet rooms.
• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies, including safety standards, governmental regulations, and applicable civil laws to promote effective operations for the protection of people, data and property.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.