Retail Operations Assistant Manager

1 week ago

Bethesda, Maryland, United States Pandora AS Full time
Assistant Store Manager

As a prominent player in the global jewellery market, we empower individuals to express their unique stories through our exquisite products. At Pandora, we believe in fostering an environment where innovative ideas can flourish, leading to impactful outcomes. Here, you can build more than just a career; you can create a meaningful journey.

Role Overview:

The Assistant Store Manager (ASM) embodies the essence of the Pandora brand. In this role, you will engage deeply with our culture and offerings, taking pride in delivering outstanding customer service. You will support the Store Manager in driving the store's success, spending quality time on the sales floor to connect with customers and collaborate with your team to enhance sales performance.

Key Responsibilities:

  • Cultivate a store environment that reflects a passion for our brand, where team members excel as brand ambassadors.
  • Strive to surpass personal and store sales objectives by forging authentic connections with our clientele.
  • Embrace challenges and exceed commercial targets and key performance indicators (KPIs), setting new benchmarks for success.
  • Create memorable shopping experiences that go beyond expectations by showcasing exceptional product knowledge and fostering brand loyalty.
  • Inspire and mentor the sales team, promoting accountability for both individual and store performance. Provide timely feedback and support to empower the team in achieving their KPI goals.
  • Develop lasting relationships with customers, engaging authentically and building connections that extend beyond mere transactions.
  • Recruit and inspire top talent for Pandora, focusing on seasonal and core hiring for Sales Associates and Sales Leads.
  • Maintain merchandising and operational standards to ensure a seamless and brand-aligned store experience.
  • Perform additional duties as required.

Qualifications:

  • Proven track record as a results-driven leader with a minimum of 2 years' experience in a high-performance retail environment.
  • Exceptional communication skills, both written and verbal, with the ability to engage and connect with individuals at all levels.
  • Strong business acumen and analytical skills that drive positive outcomes.
  • Excellent time management abilities, adept at prioritizing tasks and delegating effectively.
  • Proficient in general computer software (Microsoft Office 365 Suite) and retail point of sale systems.
  • Must be at least 18 years of age and able to provide proof of identity and eligibility to work.
  • Flexible availability, including nights, weekends, and holidays, with the ability to stand for extended periods and lift over 50 pounds.
  • Competitive compensation package including base salary plus bonus, and a 401K plan for financial security.
  • Comprehensive benefits package including Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, and product discounts.
  • Opportunities for professional growth through learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement, and more.
  • Generous PTO package including Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays.

About Pandora:

Pandora is dedicated to designing, manufacturing, and marketing hand-finished jewellery crafted from high-quality materials at accessible prices. Our products are available in over 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

With headquarters in Copenhagen, Denmark, Pandora employs 27,000 individuals globally and produces jewellery at two LEED-certified facilities in Thailand, primarily using recycled silver and gold. Our commitment to sustainability includes plans to achieve carbon neutrality by 2025 and participation in the Science Based Targets initiative to reduce emissions across our value chain. Pandora is publicly traded on the Nasdaq Copenhagen stock exchange and reported a revenue of DKK 23.4 billion in 2021.

Our recruitment process is designed to be transparent and equitable, ensuring that all candidates have a fair opportunity to showcase their skills and competencies.

About Pandora NAM:

The Pandora North America team comprises over 115 employees in our offices, with additional staff in our Logistics Center and field positions, alongside more than 3,900 in our retail stores.

Currently, the USA represents Pandora's largest market, with over 1,400 points of sale, including more than 420 concept stores, the majority of which are owned and operated by Pandora.

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