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Assistant Manager

2 months ago

Bethesda, Maryland, United States Terrain Full time
Job Summary

This role is responsible for supporting the service, sales, and business operations to create an engaging and inspiring environment at Terrain. The Assistant Manager will collaborate with others on operational and visual needs, prioritizing the development of the associate team.

Key Responsibilities
  • Customer Experience
    • Leads by example in cultivating Terrain's four promises: to welcome, to inspire, to inform, and to appreciate our customers.
    • Shares product knowledge, new arrivals, and current trends to inform customers and inspire their indoor and outdoor spaces.
    • Collaborates with the leadership team and artisans on the creation of an engaging visual experience that appeals to customers.
    • Utilizes technology to deliver a seamless, omni-channel shopping experience through the execution of all omni services.
  • Leadership + Team Management
    • Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones.
    • Seeks out knowledge to become a product and vendor expert; plans and executes meetings that are collaborative, educational, and elevate employee confidence in servicing customers.
    • Supports in recruiting, hiring, and retaining top talent to build bench on the team.
    • Provides timely and specific employee feedback to create a culture of action and accountability; prioritizes new hire onboarding and development to protect the employee experience.
  • Visual + Business Operations
    • Leads daily operating processes such as opening and closing procedures, omni and shipment processes, and helping with facilities or IT issues.
    • Assists in visual needs including store cleanliness, product display standards, stock level maintenance, visual merchandising updates, promotional signage, and markdown execution.
    • Adheres to store safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.
  • Communication + Relationships
    • Contributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported.
    • Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback.
    • Provides insights related to the customer and employee experience and communicates feedback to the Shop or Store Manager.
    Requirements
    • Terrain brand fan
    • 2+ years leadership experience
    • Knowledge of home decor trends and gardening
    • Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays
    • Eagerness to learn and grow within the organization