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System Specialist

3 months ago

Minneapolis, Minnesota, United States MNGI Digestive Health Full time

Job Purpose: Ensure the stable operation of the in-house computer systems including desktops, servers and peripherals. This includes planning, developing, installing, configuring, maintaining, supporting, testing and optimizing all desktop hardware, software, and telephone infrastructure. The System Specialist is responsible for analysis and resolution of end user hardware and software computer concerns in a timely and accurate manner, and provide end user training as needed. In addition to the desktop environment, this position will be responsible for user administration in Active Directory, monitoring daily network tasks, and basic network management.

Essential Functions: In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Perform hands-on solutions at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications at remote locations.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken through to final resolution.
  • Prioritize, troubleshoot and escalate concerns when required to the appropriate resource.
  • Administer, install, develop, test and recommend upgrades for all desktop hardware and/or software, including the virtual desktop infrastructure (VDI).
  • Administer and maintain end user accounts, permissions, and access rights within Active Directory (AD).
  • Manage security solutions, including anti-virus and encryption.
  • Prepare and ensure the accuracy of documentation and procedure manuals for areas of responsibility.
  • Aid in the development of disaster recovery plans and maintain current knowledge of plan execution. Respond to emergency network outages in accordance with disaster recovery plans.
  • Test fixes and upgrades to hardware and/or software within the desktop environment.
  • Develop and maintain an inventory of all computers, thin clients, monitors, keyboards, hard drives, and other components or equipment.
  • Verify daily, weekly and monthly backup processes or automated tasks/jobs to assure quality and successful completion.
  • Participate in the department on-call rotation as needed.
  • Participate as a subject matter expert (SME) when needed.
  • Any and all other duties as assigned

Qualification Requirements: The qualifications listed below are representative of the knowledge, skills, and/or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience Requirements: Bachelor's degree in Computer Science, Information Technology, or related field and/or 3+ years of equivalent work experience.

Certifications/Licenses: Current associate level certification by Cisco, CompTIA, or Microsoft preferred.

Knowledge, Skills and Abilities:

Working knowledge of:

  • Microsoft Office applications
  • Basic computer hardware, including hands-on or remote troubleshooting experience
  • Server and desktop operating systems, including Microsoft Windows
  • Active Directory services, including user creation, group creation and replication between domain controllers
  • Diagnostic utilities

Skills:

  • Analytical and problem-solving
  • Exceptional interpersonal skills, with a focus on rapport-building, customer service, active listening, and questioning
  • Attention to detail
  • Organization, prioritization, and time management

Ability to:

  • Document accurately
  • Conduct research into a wide range of computing issues
  • Absorb and retain information quickly
  • Present ideas in a user-friendly language
  • Highly self-motivated and directed
  • Multitask
  • Communicate effectively verbally and in writing
  • Work independently as well as in a team environment

Physical Requirements: The physical requirements described here are representative of the physical demands required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to walk, sit, stand, reach overhead, and bend to the floor. The employee is regularly required to talk and hear. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and handle other office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may be required to lift and transport moderately heavy objects such as computers and peripherals. Employees may be required to travel to other company locations due to staffing and training needs.

Working Environment: The working environment described here is representative of the setting which an employee may encounter on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee works in an office environment. The employee is exposed to a computer monitor daily. The employee conducts occasional inspection of cables in floors and ceilings. The employee may be required to travel by automobile and exposed to changing weather conditions while performing the duties of this position. While performing the duties of this position, the employee must be alert to conditions that may impact the safety of patients, employees and visitors.

This job description reflects management's assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned.

MNGI Digestive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

It is the policy of MNGI Digestive Health to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Furthermore, it is the company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training or other terms, conditions and privileges of employment

MNGI's Culture of Caring

We are caring people caring for people - working with Compassion, Teamwork, and Integrity

  • Compassion: being empathetic and considerate of the needs of our patients and caregivers
  • Teamwork: Being accountable for actions, supporting each other in meeting the needs of our patients, and respecting the voice/opinions of others assuming good intent.
  • Integrity: Demonstrating honesty, trustworthiness, and transparency whenever you interact with patients or each other.


Minnesota Gastroenterology, P.A. is an EEO/AA employer: women, minorities, the disabled and veterans are encouraged to apply.