Operations Team Lead

1 month ago

Wilmington, Delaware, United States The Cigna Group Full time
The job profile for this position is Pharmacy Operations Senior Representative, which is a Band 2 Professional Career Track Role.

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Job Summary

Serve in a leadership role in the processing of prescriptions including all areas for the department employees in which business needs dictate the need for a leadership role while maintaining productivity and quality standards. Provide expert assistance to team members with issues requiring technical expertise. Be a role model of company values and behavior. Assist in identifying and helping resolve recurring issues impacting key team metrics. Provide input and recommendations for employee development. Seek to continually develop leadership skills. Collaborate with site leadership in the selection of department candidates.

How you'll make an impact:

  • Perform staff level departmental duties as assigned within operations.
  • Maintain quality and productivity standards as established for the operation.
  • Serve as a staff level model for Expressway values and behaviors.
  • Provide expert assistance to team members with issues needing technical expertise.
  • Provide on-the-job training for new or existing team members.
  • Mentor and coach team to improve their understanding and skills.
  • Act as a liaison to resolve prescription order problems.
  • Work collaboratively with team members to ensure best practices are shared.
  • Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve internal and external customer issues and ensure timely resolution
  • Assist with work plan development of work distribution for team members.
  • Identify repetitive problems or issues and recommend process improvements.
  • Actively participate in Continuous Improvement Events, update Visual Management Boards/tools with data and communication of the results on a daily basis.
  • Involvement in the process of hiring and interviewing departmental positions.
  • Taking part in leadership meetings and leadership development programs as required.
  • Additional duties as assigned.

What you'll need:

  • High School Diploma or equivalent required.
  • Demonstrated leadership tendencies and skills and ability to provide coaching, clear directions and mentoring.
  • Excellent communication, interpersonal and organizational skills.
  • Ability to work effectively with all personnel.
  • Ability to prioritize and handle multiple tasks with minimal supervision.
  • Ability to make prudent and timely decisions.
  • Sound working knowledge of departmental functions and understanding of department processes and functions.
  • Keen organizational skills, planning skills, and adaptability.
  • Ability to work as part of a team, as well as independently.
  • Ability to maintain confidentiality.
  • Able to work a rotating schedule (Week 1 - 8:00AM - 4:30PM Sunday through Thursday. Week 2: 12:00PM - 8:30PM Monday through Friday.)

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

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