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Night Operations Lead

2 months ago

Wilmington, Delaware, United States Gopuff Full time
Overview: Gopuff is seeking a Night Senior Operations Associate to be an integral part of our Operations team. Reporting directly to a Site Leader, Senior Operations Associates are crucial to maintaining high operational standards at our MFCs, ensuring timely and accurate service for our customers.
At Gopuff, we are committed to providing everyday essentials—day and night, rain or shine. We are building a team of innovative thinkers and proactive individuals ready to transform the retail landscape. Key Responsibilities:
  • Leadership: Demonstrate effective leadership by guiding the warehouse team, training new members, and ensuring adherence to processes and product knowledge.
  • Order Fulfillment: Accurately pick and pack items for customer orders, ensuring quality and efficiency.
  • Delivery Coordination: Assist in managing Delivery Partners to facilitate a seamless delivery experience.
  • Customer Communication: Address customer inquiries regarding substituted or out-of-stock items.
  • Inventory Management: Oversee the receipt of products from vendors, ensuring accuracy in counts and resolving any discrepancies.
  • Stock Control: Organize products in inventory locations, conduct cycle counts, and manage waste to minimize out-of-stock situations.
  • Warehouse Operations: Maintain a compliant, clean, and organized warehouse environment in line with operational standards.
  • Health and Safety: Support onsite health and safety compliance and testing initiatives.
Qualifications:
  • Experience in a restaurant, retail, or warehouse setting.
  • Familiarity with basic web-based software applications (e.g., Microsoft Office, Google Workspace).
  • Strong work ethic, punctuality, responsibility, and integrity.
  • Excellent communication skills.
  • Organized, team-oriented, and positive with a helpful demeanor.
  • Willingness to work overnight shifts (12am - 7am).
Benefits:
  • Paid holidays and sick leave.
  • Weekly pay cycle.
  • RSU-stock options.
  • Opportunities for career advancement.
At Gopuff, we understand that life can be unpredictable. Whether it's forgetting essential items or needing a late-night snack, we are here to deliver what you need in just minutes. We are looking for motivated individuals to help us achieve our vision of convenience and reliability in an ever-changing world.