Director Clinical Operational Excellence

2 months ago

Farmington Hills, Michigan, United States The Care Team Full time
The Care Team

The care you deserve and the support you need.

Come join our growing team The Care Team Home Health is looking for a Full-Time Director of Clinical Operational Excellence. We specialize in providing Home Care in the home and facilities. If you are looking for a new and exciting opportunity, we encourage you to apply today. A member of the recruiting team will be in contact with you to discuss this opportunity in more detail. At the Care Team we offer:

  • Engaging Company Culture
  • Competitive Compensation and Excellent Benefits
  • Growth from within through training, supportive leadership, and collaboration with the best of the best in your field
  • Independence, Autonomy, and Flexibility
  • Innovation and industry-leading systems and technology

As a member of The Care Team, you will enjoy a wealth of great benefit choices including:
  • A full benefits package including Health, dental, and vision
  • 401k with company match
  • Generous Paid Time Off
  • Paid Holidays
  • Flexible spending
  • Company Paid and optional Life and Long-Term Disability, Short Term Disability
  • Accident Coverage

Director Clinical Operational Excellence:

Responsible for providing oversight and leadership for Clinical Operational Excellence program to identify and work collaboratively with local leadership and clinical teams to improve quality, processes, & education.

This position will provide direct consultation on complex, cross-functional projects, oversight to the Clinical Operational Excellence team, and mentorship to the team including Branch Directors, Clinical Managers, clinical team etc. The leader will develop the Clinical Operational Excellence program to help identify, prioritize, design, implement, and facilitate change management clinical operational excellence initiatives.

  • Manages and provides oversight and leadership in the planning and implementation of process improvement initiatives.
  • Accountable for the team's performance and results of cross functional process improvement projects.
  • Directs and organizes overall effort to create new cross-functional capabilities.
  • Provides leadership in developing, and implementing new processes that improve core operation, team member experience, patient experience, and quality.
  • Provides regular updates and communication to staff through 1:1 and team meetings.
  • Seeks out information from customers and third-party stakeholders; uses it to establish prioritized operational solutions that drive ongoing enhancements.
  • Advises leadership and business executives about the improvement initiative portfolio status and resource planning for delivering strategic business initiatives.
  • Consults directly at the executive level across the organization and executes process improvement initiatives on their behalf.
  • Leads efforts to systematically collect, synthesize and report operational performance information, designs, implements and manages metrics and indicators to track performance to goals and objectives.
  • Creates influential metrics, dashboards, and presentations that use information to influence senior leadership on business trends and strategies. Identifies, mitigates, and manages operational risks and issues.
  • Manages financial targets and department budget, authorizes expenditures, monitors workforce allocation and resources, and oversees project plans. In conjunction with division leadership, establishes and communicates long-term goals for the department and adapts operational plans as changes occur.

Qualifications

Minimum Requirements

  • Proven leadership competencies in recognizing process deficiencies, analyzing developing, implementing and measuring effectiveness of existing business processes, including process redesign and optimization with the ability to develop sustainable, repeatable and quantifiable improvement.
  • Drives tangible and measurable improvements of key processes through the leadership, training, and mentoring of a team of change agents.
  • Demonstrated ability in leading multiple, complex organizational transformation projects.
  • Demonstrated adaptive leadership skill, leading teams through ambiguity and change in order to deliver complex strategic initiatives.
  • Ability to develop and lead a team including: hiring, goal setting, coaching and development (including employees who may be in multiple locations or work remotely).
  • Demonstrated analytical, influential and problem-solving skills, ability to analyze data and complex business situations, learn quickly and synthesize corresponding solutions, options and action plans.
  • Familiarity with health insurance industry trends, operations and technology.
  • Strong communication and facilitation skills with all levels of the organization, including the ability to resolve complex issues and build consensus among groups of diverse stakeholders.

A Bachelor's degree in Healthcare, Business, Engineering, Finance, or related field and ten years of experience in Healthcare process improvement, performance improvement business consulting, or general management with experience leading, developing and managing process improvement initiatives or a similar position or equivalent combination of education and experience.

MBA is preferable but not required

Required Licenses RN work can be primarily remote, but travel will be required to branch locations on a regular basis, either local or out of state. May be required to work outside normal working hours

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