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Manager of Wire Transfer Operations

2 months ago

Farmington Hills, Michigan, United States Support Full time
Welcome

We invite you to discover the exceptional culture, talented individuals, rewards, and opportunities that define our organization. Make your next career decision a confident one.

Position Qualifications

- Bachelor's degree or 3 years of experience in banking operations
- 3 years of experience in management operations
- Proficient in Microsoft Office applications: Outlook, Excel, Word, PowerPoint

Preferred Qualifications

- 2 years of experience with banking regulations and compliance requirements

Job Description
Manager of Wire Transfer Operations

The Wire Transfer Operations Manager is responsible for overseeing daily operations in the wire room during business hours.

This role includes managing operational activities to support the processing of domestic and international wire transactions, conducting wire investigations, providing customer service, and ensuring compliance with OFAC regulations.

Position Competencies
Successful candidates will be detail-oriented, possess strong problem-solving and organizational skills, and be able to work effectively under pressure while maintaining a customer-centric approach. They will demonstrate collaboration, agility, integrity, a commitment to excellence, and active community involvement.

Position Responsibilities

- Oversee the payments and risks associated with processing, settling, and clearing over 250,000 transactions monthly, totaling more than $130 billion.

- Deliver high-quality and timely customer service to our Business, Retail, and Wealth Management clients.

- Monitor production demands using capacity models and key performance metrics; implement data-driven corrective actions to ensure consistent and quality execution.

- Ensure departmental compliance with regulatory and enterprise risk requirements through effective operational procedures and continuous staff development.

- Regularly assess the effectiveness of operational controls and develop mitigation plans for identified risks.

- Provide governance and oversight for wire investigation activities, ensuring compliance with regulatory requirements.

- Manage networks for transmitting both international and domestic wires, serving as a subject matter expert on message types and facilitating financial messaging between our organization and other financial institutions.

- Lead foreign exchange activities, maintaining policies and procedures for consistent processing of non-USD transactions.

- Generate daily and monthly reports on key performance and risk metrics.

- Manage human resource aspects of the group, including selecting, motivating, developing, and retaining high-performing talent, as well as overseeing performance management and HR policy training.

- Contribute to the department's budget and business planning.

- Serve as the primary contact for all markets and clients.


Work Hours
Standard business hours, Monday to Friday.

Work Location
Remote and in-office hybrid model.

About Us
We recognize that our employees are essential to our success, and we are committed to investing in their future. Our comprehensive Total Rewards package is designed to acknowledge and reward individual performance while supporting health, well-being, development, and security for our colleagues and their families.

Our Total Rewards program includes competitive cash compensation, development opportunities, and flexible benefits tailored to meet individual needs. We offer a range of benefits, including health and welfare programs, robust retirement plans, and generous paid time off.

Eligible employees and their families can access medical, dental, and vision benefits, along with income protection benefits such as life insurance and supplemental health programs. We also provide various time-off programs for vacation, sick leave, disability, and parental leave, with eligibility varying based on employment status and tenure.

We are proud to be an Equal Opportunity Employer, committed to workplace diversity.