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Customer Service Advisor Role at Valvoline Instant Oil Change
About Us
Valvoline Instant Oil Change is a leading provider of quick oil change services, prioritizing customer safety and satisfaction. Our drive-thru oil change service ensures convenience and extra safety measures according to CDC guidelines.
Responsibilities
- Provide exceptional customer service and create positive first impressions
- Recommend oil change options and additional services to meet customer needs
- Build trust and loyalty with customers through effective communication and problem-solving
- Assess customer needs efficiently and provide hands-on assistance when necessary
- Stay up-to-date on product, service, and company knowledge to provide accurate information
Requirements
- Strong interpersonal and communication skills to interact with customers and colleagues
- Ability to work as part of a customer-focused team and adapt to changing situations
- Physical ability to lift up to 50 pounds and work in a fast-paced environment
- Stand for extended periods and climb stairs as needed
Benefits
- Competitive pay and flexible scheduling to meet individual needs
- On-the-job training and opportunities for advancement within the company
- Company-provided uniforms and tools to ensure a professional appearance
- Paid time off and holidays included, with opportunities for promotion from within