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Customer Service Representative

2 months ago


Everett, Washington, United States Valvoline Instant Oil Change Full time

Customer Service Advisor Role at Valvoline Instant Oil Change

About Us

Valvoline Instant Oil Change is a leading provider of quick oil change services, prioritizing customer safety and satisfaction. Our drive-thru oil change service ensures convenience and extra safety measures according to CDC guidelines.

Responsibilities

  • Provide exceptional customer service and create positive first impressions
  • Recommend oil change options and additional services to meet customer needs
  • Build trust and loyalty with customers through effective communication and problem-solving
  • Assess customer needs efficiently and provide hands-on assistance when necessary
  • Stay up-to-date on product, service, and company knowledge to provide accurate information

Requirements

  • Strong interpersonal and communication skills to interact with customers and colleagues
  • Ability to work as part of a customer-focused team and adapt to changing situations
  • Physical ability to lift up to 50 pounds and work in a fast-paced environment
  • Stand for extended periods and climb stairs as needed

Benefits

  • Competitive pay and flexible scheduling to meet individual needs
  • On-the-job training and opportunities for advancement within the company
  • Company-provided uniforms and tools to ensure a professional appearance
  • Paid time off and holidays included, with opportunities for promotion from within