Administrative Assistant II

1 month ago

Los Angeles, California, United States UCLA Health Full time
In this role you will provide administrative support in the Retina Division of the Department of Ophthalmology. You will work with patients scheduling appointments, obtaining authorizations, answering phones, collecting co-payments and more. Responsibilities include:
  • Check-in patients and process co-payments.
  • Coordinate and schedule patient appointments utilizing HIS (Hospital Information System) by telephone and in person.
  • Obtain authorizations and/or referrals from various agencies/doctors for surgeries, testing and office visits.
  • Assist patients when the doctor refers them to other doctors or facilities by calling for appointments and providing patients with necessary information for appointments.
  • Obtain approval for refilling of prescription orders of non-narcotic medications.
  • Fill out disability forms and insurance forms for patients; send out patients' records after obtaining signed release.

This is a temporary position scheduled to end 6 months from hire date. May convert to Career.

Salary Range: $ HourlyQualifications

Required:

  • Knowledge of ophthalmic medications and terminology, various ophthalmic equipment and routine ophthalmic prescriptions.
  • Skill in operating computer terminal for processing and accessing patient data.
  • Ability to act as liaison between physician and patients and their families, using good verbal and written communication skills.
  • Skill in establishing, coordinating and maintaining patient and administrative files.
  • Typing skills to prepare correspondence with speed/accuracy.
  • Skill in speaking clearly, distinctly, and courteously using appropriate vocabulary and grammar to obtain and convey information to both physicians and patients and other individuals at various organizational levels.
  • Skill in writing grammatically correct routine medical and business correspondence.
  • Skill in setting priorities which accurately reflect relative importance of job responsibilities.
  • Ability to work independently and follow through with assignments with minimal (or no) direction from supervisor.
  • Ability to coordinate activities to guarantee timely completion of teamwork (usually under high pressure).
  • Ability to perform effectively and diligently under fluctuating workload and high pressure situations and deadlines.
  • Ability to maintain cooperative working relationships with other staff members, physicians and administrators.
  • Ability to maintain a friendly, caring demeanor with patients, most of whom are very fearful and stressed.
  • Ability to maintain confidentiality.
  • Ability to operate word processing function/memory of computer/type-writer for forms and consents.

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