Catering Operations Manager

1 month ago

Orlando, Florida, United States teamworkonline Full time

Overview

The Catering Operations Manager has the primary duty of managing the Catering department. The Catering Operations Manager will actively recruit, supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will initiate employment actions with AGM and GM approval such as hiring, termination, suspension, discipline, promotion, and transfer. The Catering Operations Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.

The Catering Operations Manager is responsible for overseeing the direction of the Catering department's daily activities in accordance with our policies and objectives to ensure guest satisfaction, profitability and a positive, productive and compliant work environment. The Catering Operations Manager is solely responsible for the effective management and operation of the Catering team including effective interaction with signed clients, event planning support, scheduling, room set-up, compliance with food handling policies, safety, employee training and supervision, adherence to budget and cost requirements, and any other tasks assigned by the AGM or GM. The Catering Operations Manager must provide a high level of oversight and operation/personnel support to ensure the smooth running of all internal and contracted events including exceptional planning in advance.

This role pays a yearly salary of $70,000 to $80,000.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until Sept 30, 2024

Responsibilities

  • Responsible for all aspects of the overall effective management of food services operations within assigned work areas or departments.
  • Manage and run all catering operations before, during and after the event. Duties include completing catering planning in coordination with executive Chef, ordering supplies, reviewing set-up, food and beverage preparation, service, staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up and reporting, and any other duties as assigned by the AGM or GM.
  • Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to the senior management immediately.
  • Conducts regular physical inventories of food and beverage supplies, and assesses projected needs, updating all current pricing of inventory, entering the month end inventory.
  • Meet with events departments as needed to ensure understanding of BEO requirements, ensures all events are executed according the BEO guidelines; works closely with events departments to manage changes and updates to BEO to ensure an optimal level of service, quality and hospitality.
  • Monitors and controls the catering budget (i.e., labor costs, beverage costs, supplies and equipment) and coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service.
  • Ensures staff is briefed on event requirements and assigned to a specific area prior to events.
  • Ensures that high standards of sanitation and cleanliness are maintained throughout all areas of food and beverage at all times. Enforces all Oak View Group and venue policies and procedures as they relate to guest satisfaction, quality standards, uniform policy, cash handling, operating procedures, and quality presentation.
  • Assist in the on-going recruitment, training, development, mentoring and supervision of hourly employees, as directed by AGM or GM; responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
  • Assist in the management of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff and guests.
  • Generates employee schedules and verifies employee time as required in addition to preparing payroll and gratuity reports.
  • Ensures full compliance with state and federal labor laws, sanitation, and food-related ordinances, and alcohol regulations.
  • Perform all other duties as required

Qualifications

  • Bachelor's degree from an accredited college or university with major course work in facility management, hospitality management, business management, or another related field preferred.
  • 3 -5 years related experience and /or training; or equivalent combination of education and experience.
  • Experience coordinating banquets, tradeshows, conferences, meetings and/or weddings preferred.
  • Prior experience in the field of hospitality with specific experience in catering sales/conference services and/or banquets is essential.
  • Knowledge of revenue management, training, and motivation of peers is encouraged.
  • Ability to work effectively under time constraints and deadlines.
  • Valid Food Handler's certificate if required by state and/or county of venue.
  • Valid Alcohol Service Permit if required by state and/or county of venue.
  • Familiar with inventory cost control and menu planning.
  • Must have computer skills in Microsoft Office applications and word processing, spreadsheets, presentations and catering software.
  • Working knowledge of Point of Sale and timekeeping systems.
  • Cash handling abilities; basic math skills including significant number manipulation.
  • Ability to work a variable work schedule (including daytime, evenings and weekends, holidays and irregular schedules as required), depending upon event and business requirements.
  • Excellent verbal and written communication skills.
  • Knowledge of principles and techniques used in advancing, planning, coordinating and servicing a variety of wedding, social and corporate events.
  • Knowledge of Fire Safety Regulations and venue capacity loads.
  • Ability to work effectively with co-workers, internal and external clients, event planners, various groups and representatives in a professional manner.
  • Must demonstrate a positive, professional and customer-focused attitude.
  • Ability to direct the work of vendors and setup personnel during event.
  • Communicate clearly and concisely in the English language, both orally and in writing is required.
  • Advance planning including staffing, rental needs, pull list, timelines, diagrams, descriptors and post event recap reports.

  • Administrative Coordinator for Catering Events

    22 hours ago

    Orlando, Florida, United States Puff 'N Stuff Catering Full time

    Job OverviewAre you enthusiastic about event management? Puff 'n Stuff Catering & Events is seeking a Receptionist and Administrative Coordinator to enhance our team and create a memorable, positive, and professional first impression for our clients, vendors, and team members.This role serves as the initial point of contact for potential clients, managing...

  • Catering Office Support Specialist

    6 days ago

    Orlando, Florida, United States Puff 'N Stuff Catering Full time

    Job OverviewAre you enthusiastic about event management? Puff 'n Stuff Catering & Events is seeking a dedicated Receptionist and Administrative Assistant to become an integral part of our team, ensuring a positive and professional first impression for our clients, vendors, and staff.This role is pivotal in managing sales inquiries and serves as the initial...

  • Lead Catering Operations Manager

    6 days ago

    Orlando, Florida, United States Caribe Royale Full time

    Job OverviewPosition SummaryThe Lead Catering Operations Manager plays a crucial role in enhancing local and social sales, orchestrating events, and achieving financial goals for the catering department.Key QualificationsAt least 3 years of experience in catering management within a resort hotel environment.In-depth knowledge of meetings, social gatherings,...

  • Catering Operations Specialist

    6 days ago

    Orlando, Florida, United States Bolay Enterprises LLC Full time

    Position Overview:The Catering Operations Specialist will spearhead catering initiatives within their designated area. The primary responsibility is to assist and collaborate with the Operating Partner to achieve specific catering objectives while enhancing Bolay's brand presence to drive restaurant sales growth. This role entails overseeing local marketing...

  • Catering Operations Manager

    3 days ago

    Orlando, Florida, United States Oak View Group Full time

    About the RoleWe are seeking a highly skilled and experienced Catering Operations Manager to join our team at Oak View Group. As a key member of our hospitality team, you will be responsible for overseeing the direction of our catering department, ensuring exceptional guest satisfaction, profitability, and a positive work environment.Key...

  • catering manager

    1 month ago

    Orlando, Florida, United States Compass Group, North America Full time

    Levy Sector Salary: Other Forms of Compensation: Pay Grade: 11 Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. About LevyThe disruptor in defining the sports and...

  • Catering Supervisor

    6 days ago

    Orlando, Florida, United States Compass Group USA Full time

    Catering Supervisor - Join Our TeamPosition Overview:As a Catering Supervisor, you will play a pivotal role in orchestrating catering operations, ensuring that all events are executed seamlessly and with exceptional service. Your leadership will guide the catering staff in delivering memorable dining experiences.Compensation:Starting pay at $17.00 per...

  • Catering Sales Executive

    6 days ago

    Orlando, Florida, United States Gecko Hospitality Full time

    Gecko Hospitality is seeking a driven and experienced Catering Sales Manager to join our team. We are dedicated to providing exceptional service and crafting delicious, scratch-made meals for our valued clients. As a Catering Sales Manager, you will play a vital role in driving revenue growth by cultivating relationships with potential clients and exceeding...

  • Catering Sales Executive

    6 days ago

    Orlando, Florida, United States NextStep Recruiting Full time

    Job OverviewNextStep Recruiting is on the lookout for a Catering Sales Executive who will spearhead sales initiatives and foster business expansion by crafting and implementing effective strategies for catering services. This role is crucial for enhancing our presence in the market and requires a candidate with an established network of clients.Primary...

  • Lead, Catering

    1 month ago

    Orlando, Florida, United States NBC Universal Full time

    JOB SUMMARY: Supports management in directing and coordinating activities of department and employees by overseeing the day to day operation. Responsible for specific aspects of events by creating pull sheets, diagrams and assigning service staff. Ensures that equipment is pulled, events are set-up and serviced. Responsible for breaking down of catering...

  • Catering Sales Manager

    2 months ago

    Orlando, Florida, United States Embassy Suites by Hilton Orlando International Drive Convention Center Full time

    Embassy Suites by Hilton Orlando International Drive Convention Center is searching for a Catering Sales Manager to join their Sales team We're on International Drive, within 10 minutes of Universal Orlando Resort and SeaWorld Orlando. Orange County Convention Center is one mile away, and Disney theme park tickets are available for purchase in the lobby....

  • Event Coordination Administrative Support

    16 hours ago

    Orlando, Florida, United States Puff 'N Stuff Catering Full time

    Job OverviewAre you enthusiastic about event management? Puff 'n Stuff Catering & Events is seeking a Receptionist and Administrative Support professional to become a vital part of our team, ensuring a positive and professional first impression for our clients, vendors, and team members.This role is essential in managing sales inquiries and serves as the...

  • Event Catering Supervisor

    14 hours ago

    Orlando, Florida, United States Oak View Group Full time

    Oak View Group Oak View Group stands at the forefront of venue development, management, and premium hospitality services within the live event sector. We provide an unparalleled, comprehensive solution set for a portfolio of world-class venues and a clientele that features the most significant and well-attended arenas, convention centers, music...

  • Catering Team Lead

    20 hours ago

    Orlando, Florida, United States Oak View Group Full time

    About the RoleThe Catering Captain is a key member of our team at Oak View Group, responsible for delivering exceptional food and beverage experiences to our guests. As a Catering Captain, you will oversee and assist with the serving of guests in our Suites, Premium Clubs, Hospitality Decks, and other Private Function spaces.Key ResponsibilitiesOversee and...

  • Culinary Production Specialist

    18 hours ago

    Orlando, Florida, United States Puff 'N Stuff Catering Full time

    Exciting Opportunity for a Culinary Production SpecialistPuff 'n Stuff Catering is seeking skilled and motivated culinary production specialists to enhance our kitchen operations and create exceptional culinary experiences for a variety of events.Our culinary team typically begins their day early, ensuring that we are well-prepared for the diverse range of...

  • Catering Captain|Part-time|Inter

    4 weeks ago

    Orlando, Florida, United States teamworkonline Full time

    OverviewThe Catering Captain is responsible for overseeing and assisting with the serving of guests in the Suites, Premium Clubs, Hospitality Decks and other Private Function spaces. A Catering Captain must be personable and able to work in an ever- changing fast-paced environment. A Catering Captain is familiar with all food and beverage products available...

  • Culinary Event Supervisor

    6 days ago

    Orlando, Florida, United States Puff 'N Stuff Catering Full time

    Culinary Event Supervisor at Puff 'n StuffPuff 'n Stuff is on the lookout for skilled and detail-oriented chefs to oversee our kitchen teams at off-site catering functions, dedicated to 'passionately perfecting life's celebrations'. As a Culinary Event Supervisor, you will be responsible for leading and inspiring the culinary staff, ensuring seamless event...

  • Engineering Operations Manager

    1 day ago

    Orlando, Florida, United States Thermal Tech Inc. Full time

    Job OverviewAs the Engineering Operations Manager, you will lead the Engineering department, ensuring exceptional service delivery. This role encompasses overseeing repair and replacement initiatives while facilitating seamless project transitions. The ideal candidate will exhibit meticulous attention to detail, effective communication skills with both...

  • Regional Operations Manager

    6 days ago

    Orlando, Florida, United States Crunch Fitness Full time

    Regional Operations ManagerJoin Our Growth Journey! Are you an aspiring Regional Operations Manager ready to elevate your career beyond the ordinary? Become part of a remarkable success story in the fitness sector. With over 60 locations currently and plans for more than 100, our Regional Operations Manager role presents an exceptional opportunity for...

  • Operations Manager

    17 hours ago

    Orlando, Florida, United States CONDUCTR. Full time

    Are you a meticulous problem solver with a keen interest in enhancing operational efficiency? Join our innovative team as an Operations Coordinator, where you will play a crucial role in managing our projects, events, and logistics, ensuring optimal performance and making a significant impact every day.About Us:CONDUCTR is a vibrant collective of creative...