We have other current jobs related to this field that you can find below

  • Client Support Specialist

    2 months ago

    Remote, Oregon, United States HopSkipDrive Full time

    At HopSkipDrive, our goal is to create opportunity for all through mobility. We're a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software...

  • Manager, Ride Excellence

    1 month ago

    Remote, Oregon, United States HopSkipDrive Full time

    At HopSkipDrive, our goal is to create opportunity for all through mobility. We're a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software...

  • Great Start Support Team Lead

    2 weeks ago

    Remote, Oregon, United States HopSkipDrive Full time

    At HopSkipDrive, our goal is to create opportunity for all through mobility. We're a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software...

  • Student Support Specialist

    2 months ago

    Remote, Oregon, United States StraighterLine Full time

    At StraighterLine we are on a mission to help students succeedAbout UsStraighterLine is the leading provider of high-quality, affordable, online courses that help learners earn college credit and meet their professional goals. Each year, 150,000 learners take one of StraighterLine's 215 courses to upskill into new careers or earn credit from over 2,000...

  • Desktop Support Specialist

    2 hours ago

    Remote, Oregon, United States Brooksource Full time

    Job DescriptionJob Title: Desktop Support SpecialistJob Summary:We are seeking a highly skilled Desktop Support Specialist to join our team at Brooksource. As a Desktop Support Specialist, you will be responsible for providing technical support and maintenance for desktop hardware and software packages. You will also be responsible for customer service and...

  • Presales Support Specialist

    2 months ago

    Remote, Oregon, United States Thermo Fisher Scientific Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionWhen you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career...

  • Desktop Support Specialist

    3 hours ago

    Remote, Oregon, United States Brooksource Full time

    Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team at Brooksource. As a Desktop Support Specialist, you will be responsible for maintaining, repairing, and troubleshooting desktop hardware and software packages. You will also provide customer service and end-user training, as well as perform advanced...

  • Client Support Specialist

    4 days ago

    Remote, Oregon, United States CLC Full time

    Client Support Specialist at CLCAre you dedicated to assisting individuals in resolving their issues while delivering exceptional client support? If so, this role may be ideal for you.Position OverviewThe Client Support Specialist is vital in guaranteeing that both internal and external clients receive outstanding assistance. This position involves...

  • Support Specialist, Payroll

    1 month ago

    Remote, Oregon, United States Restaurant365 Full time

    Restaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make...

  • Sr Sales Support Specialist

    2 months ago

    Remote, Oregon, United States Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...

  • Customer Support Operations Specialist

    4 days ago

    Remote, Oregon, United States Aircall Full time

    Company Overview: Aircall is a technology-driven organization dedicated to enhancing communication for over 18,000 clients globally. Our mission is to create a collaborative environment where every voice is heard and valued.Role Overview: We are looking for a Support Operations Specialist with a strong technical background to join our dynamic Support...

  • Customer Support Operations Specialist

    4 days ago

    Remote, Oregon, United States Aircall Full time

    Company Overview: Aircall is dedicated to fostering a culture where every voice is valued. With substantial investment backing, we develop technology that enhances transparent and collaborative communication, empowering over 18,000 customers to establish genuine connections.Role Overview: We are on the lookout for a Tech-Savvy Support Operations Specialist...

  • Field Specialist

    3 weeks ago

    Remote, Oregon, United States Advanced Agrilytics Full time

    Are you interested in learning more about careers at Advanced Agrilytics? Not ready to make a career move, but want to be considered as we grow? Don't see an open role that fits your background? Joining our Talent Community is your next step Our Talent Community offers a way for us to connect and grow our network for future consideration. Read more details...

  • Customer Support Operations Specialist

    4 days ago

    Remote, Oregon, United States Aircall Full time

    Company Overview: Aircall is a dynamic organization where every voice is appreciated. With over $220 million in funding since 2015, we develop technology that promotes accessible, transparent, and collaborative communication, empowering our growing base of over 18,000 customers to forge genuine human connections.Role Overview: We are looking for a...

  • Technical Support Specialist

    3 days ago

    Remote, Oregon, United States Grafana Labs Full time

    Position Overview: As a Technical Support Specialist at Grafana Labs, you will play a vital role in our rapidly expanding Customer Experience team. Your primary responsibility will be to deliver expert assistance to our clients, ensuring they can effectively utilize our observability stack, which encompasses everything from Grafana's front-end panels to...

  • Integration Support Specialist

    3 days ago

    Remote, Oregon, United States Catapult Staffing Full time

    Job Title: QuickBooks - Integration Support OperationsDepartment: Professional ServicesLocation: RemoteThis is a fully remote role open to candidates in all time zones.Role Type: ContractAbout Catapult StaffingCatapult Staffing is a prominent provider of innovative financial management solutions tailored for small enterprises and accounting professionals....

  • Customer Support Specialist I

    4 weeks ago

    Remote, Oregon, United States RevolutionParts Full time

    RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to...

  • Customer Support Specialist

    1 month ago

    Remote, Oregon, United States Calendly Full time

    About the team & opportunity What's so great about working on Calendly's Customer Experience team? We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day.Why do we need you? Well, we are looking for a Customer Support Specialist who has a curiosity for...

  • Bilingual Customer Support Specialist

    4 days ago

    Remote, Oregon, United States Leoforce Full time

    Job OverviewPosition: Bilingual Customer Support Specialist (English & Cambodian Armenian & Mandarin)Location: RemoteCompensation: $22.65 per hourKey ResponsibilitiesManage incoming inquiries from clientsPerform research to deliver solutions for clients to address their concernsQualificationsBilingual in English and Cambodian Armenian & MandarinMinimum of 6...

  • Integration Support Specialist

    4 days ago

    Remote, Oregon, United States Catapult Staffing Full time

    Job Title: QuickBooks - Integration Support OperationsDepartment: Professional ServicesLocation: RemoteThis position is fully remote and welcomes candidates from various time zones.Role Type: ContractAbout Catapult StaffingCatapult Staffing is a prominent provider of financial management solutions tailored for small enterprises and accounting professionals....

Safe Ride Support Specialist

2 months ago

Remote, Oregon, United States HopSkipDrive Full time

At HopSkipDrive, our goal is to create opportunity for all through mobility.

We're a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software and advisory services, we solve the biggest transportation challenges facing schools and school districts around the country.

Founded by three moms as a solution to their own transportation challenges, we've now completed more than 3.3 million rides and operate across over 13 states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.


Who We Are

At HopSkipDrive, safety is everything. Our Safe Ride Support Specialists team closely monitors in-progress rides in a call-center environment. This role is responsible for handling incoming and outbound customer calls to address inquiries, provide information, and resolve issues promptly. This team moves quickly to help out our community of HopSkipDrive Clients, CareDrivers and Caregivers in the following ways:

  • Monitor and Support: Closely monitor in-progress rides and provide needed support for parents, riders, and CareDrivers; quickly respond to SMS messages about rides in progress.
  • Issue Resolution: Resolve issues during rides using creative solutions; recognize and resolve problems proactively.
  • Communication Management: Handle a high volume of calls to the Safe Ride Support phone queue; troubleshoot questions about our apps (iPhone and Android) and website.
  • Reporting and Logging: Recognize and report trends in issues and complaints to leadership; log phone calls and SMS conversations using our CRM (Kustomer).
  • Multitasking and Adaptability: Multitask with several apps and software programs; switch between tasks and duties quickly and easily.

Who You Are

You thrive in fast-paced environments, enjoy helping people, and excel at problem-solving. You're enthusiastic about providing answers and solutions when people have questions. You value teamwork and are comfortable working in a remote setting, using online tools for efficient communication.

  • Customer Service Experience: Over 1 year of experience in a high-volume call center environment.
  • Performance Metrics: Proven ability to meet or exceed performance indicators in a metrics-driven environment.
  • Team Collaboration: Strong collaboration skills, working closely with supervisors, managers, and other team members.
  • Technical Skills: Preferred experience with troubleshooting, Google Suite, and Macbook operations.

Our Investment In You

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The hourly range for this role in is $18-20/hour. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate's relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.

HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.

This role will be fully remote in one of the following states AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI**