Sr Sales Support Specialist

2 months ago

Remote, Oregon, United States Motorola Solutions Full time

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe Sales Operations team plays a vital role inside the Motorola Solutions Ecosystem, this team works with multiple partners to smooth out any cracks in the sales process around multiple business units.
Job Description

The Sr Sales Support Specialist is responsible for the overall efficiency and effectiveness of the sales team in terms of reporting and data analytics. They will maintain the CRM system to ensure data accuracy, develop reports and dashboards to provide insights into sales performance, and identify opportunities for process improvements. They will work closely with sales leadership to support strategic planning and goal setting, assist with sales forecasting, and contribute to the development of sales strategies through data-driven insights. Portions of this business will be global in nature and may require meetings outside of typical business hours.

Responsibilities include:

  • Maintain and develop Salesforce CRM and Tableau reports and dashboards, ensuring data integrity and optimizing workflows
  • Create and maintain Current View "CV" forecast for each business unit and a roll up as well as a reporting methodology to show the Actual orders to the forecast view on a daily basis.
  • Develop strategies and process improvement initiatives to enhance efficiency, quality and productivity as well as apply data cleansing techniques and develop new data acquisition methods
  • Initiate and oversee a project to clean up the POS vertical market reporting and validation process.
  • Manage ad hoc projects in order to enhance sales efficiency and effectiveness
  • Participate in data analysis/validation and User Acceptance Testing for Sales Operations
  • Support sales teams with planning and operational tasks as well as with custom opportunities and operational tasks
  • Assist in sales compensation and commission calculations
  • Other duties as assigned

Additional Skills:

  • 5+ years experience in Sales Operations with a Bachelor's degree or equivalent experience of 10+ years
  • Proficiency in Salesforce CRM and Tableau sales applications – report and dashboard creation, knowledge of sales cycle and territory management.
  • Proficiency in Excel or Google Sheets at advanced level as well as fluency in Google (Gmail, Google Drive, etc.)
  • Experienced in Order and Revenue Forecasting models Understanding of Microsoft Excel and Google Sheet PIVOT tables and basic functionality
  • Excellent written and verbal communication skills necessary to establish and maintain effective working relationships with senior management, sales team members, and the IT team
  • Ability to foster collaborative and effective working relationships to drive change and build consensus with cross-functional teams in the US and internationally
  • Analytical and judgment skills necessary to identify cause-and-effect relationships and present recommendations and be able to present complex data in simple understandable format
  • Effective time management, project management, and organizational skills with the ability to work with tight deadlines and changing priorities
  • Self-motivated and able to operate with limited direction in a fast-paced project-driven environment
  • Ability to work outside normal business hours in order to accommodate international time zones
  • Experience with Slack a plus


Basic Requirements

  • ​Bachelor's degree with 5+ years experience in Sales Operations OR 7+ years of experience in Sales Operations


Travel Requirements10-25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email

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