Customer Support Specialist I

1 month ago

Remote, Oregon, United States RevolutionParts Full time

RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.

We have a position open for a talented customer-centric, bilingual individual to join our growing Customer Success team as a Customer Support Specialist.

This specialist role has a flexible component to help our customers' overall customer experience. You should by being able to shift between Implementation / Onboarding within the first several months to Customer Support based on business needs.

Equipped with the knowledge of what it takes for customers to succeed with RevolutionParts, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the other Revolutionaries; you'll exemplify an empathetic, customer-centric perspective and be looked upon as a consultant for our most strategic customers.

This role will be responsible for the onboarding and account management of our French Canadian customers.

Responsibilities

  • Support our customers on the phone and over email to resolve their issues accurately and as quickly as possible.
  • Troubleshoot common eCommerce issues with shopping carts, marketplaces, shipping settings, payment settings, and checkout issues.
  • Educate customers on key aspects of their service during interactions and by creating content for our knowledge base.
  • Coordinate with the team to keep data on customer interactions and continuously improve our processes.

Requirements

  • A passion for providing awesome customer service; you treat every customer interaction as an opportunity to "wow" our customers
  • Fluent in French with a preference on French Canadian
  • Experience supporting customers via phone and/or email
  • Prior experience working in a technical customer support environment, and can lend your insight into processes, communication, and escalation procedures
  • An understanding of or previous experience in eCommerce; technical experience with websites a plus
  • Experience with Google Analytics, SEO, or Marketplaces (eBay/Amazon) is a bonus
  • A desire to grow; this role can grow into an Implementation Manager, Customer Success Manager or Tier II Technical Support

Are you not sure you meet 100% of the qualifications? You should still give it a shot Research shows that men will apply to a job when only meeting 60% of the requirements, whereas women and members of other underrepresented groups typically only apply when they meet every single requirement. At Revolution Parts, we are Revolutionaries. We build tools, products, and our people. We value diversity in backgrounds and thoughts, so take a shot and apply Please highlight some of your accomplishments in your resume and cover letter so we can talk about how you can grow with us.

RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page.

RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status.

Please Note: You will only receive correspondence through the Lever ATS or from a email address. If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication.

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