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Desktop Support Specialist

2 months ago

Remote, Oregon, United States Brooksource Full time
Job Description

Job Title: Desktop Support Specialist

Job Summary:

We are seeking a highly skilled Desktop Support Specialist to join our team at Brooksource. As a Desktop Support Specialist, you will be responsible for providing technical support and maintenance for desktop hardware and software packages. You will also be responsible for customer service and end-user training.

Key Responsibilities:

  • Provide technical support and maintenance for desktop hardware and software packages
  • Provide customer service and end-user training
  • Research and resolve technical problems of moderate complexity
  • Respond to escalated requests for technical support
  • Document, track, and monitor problems using applicable systems and tools

Requirements:

  • High School Diploma
  • 5 years' experience as a Desktop/End User Support Engineer
  • Experience researching and resolving technical problems of moderate complexity
  • Experience responding to escalated requests for technical support
  • Experience documenting, tracking, and monitoring problems using applicable systems and tools

Preferred Qualifications:

  • Bachelor's Degree in Computer Science

About Brooksource:

At Brooksource, we are a leading provider of IT staffing and recruiting services. We are committed to providing our clients with the highest quality candidates and our candidates with the best possible experience.

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Work Schedule:

  • 8 hour shift
  • Monday to Friday

Language:

  • Spanish (Required)
  • English (Required)