![Thermo Fisher Scientific](https://www.energyjobline.com/sites/default/files/styles/squared_logo/public/job-logo/get-logo.php__181.png?itok=tArbHvh2)
Presales Support Specialist
2 months ago
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.
Location/Division Specific Information
Life Sciences and Laboratory Products Group
Laboratory Products Division
Location: Remote
How will you make an impact?
The Presales Support Specialist is a valued resource to both our internal and external customers. This Specialist will assist with selection and configuration of Laboratory equipment, as well as accessories and consumables, providing working solutions for our customers. A diverse range of skills and talents will be effective for this role- including sales or hands-on experience with laboratory equipment as well as familiarity with a broad range of scientific applications and terminologies.
What will you do?
- Apply knowledge of laboratory products, scientific applications, and workflows to recommend equipment and instruments that provide a complete solution for end users and sales representatives.
- Provide resourceful expertise as the first level of contact for our end-users and our channel partners through inbound sales calls: NO cold calling
- Collaborate with team members to maintain/upgrade an existing database of product information, as well as collect any new information as it becomes available
- Use discretion and autonomy to efficiently prioritize and maintain an email case queue for incoming inquiries
- Be familiar with channel marketing and list and channel pricing in both the US and Canada
- Understand market position of our products
- Understand the accessories, consumables and software used with Thermo Fisher Scientific equipment and how the customer can acquire the related items
- Use SFDC for tracking of customer contacts, leads, and quote opportunities
- Understand appropriate hand offs to outside sales, field service and customer service
- Collaborate with interdepartmental entities, including Customer Service, Technical Support and Product/Commercial Management, to assist in finding resolutions for callers
How will you get here?
- Find A Better Way Every Day: Be intellectually curious and be embracive of Practical Process Improvement (PPI)
- Accept Ownership of Your Results: Take personal accountability for all you do and always exercise good judgment
- Put The Customer First: Think and act with a customer-centric mentality to deliver exceptional customer experiences
Education
- Bachelor's Degree in a Life Science field preferred
Experience
- Prior Sales Experience is desired, including familiarity with selling processes or prior experience selling life science equipment
- Familiar with a call-center environment
- Ideal candidate will have ability to positively and proactively balance multiple tasks under time restraints and excel in a fast-paced environment
- First-hand experience and/or familiarity with operation of various laboratory equipment preferred
- Proficient in basic scientific methods and theories; Conversant in diverse scientific applications
- Outstanding analytical capability and problem solving skills
- Experienced telephone selling skills, or related customer service experience
- Excellent communication (oral, written, presentation) skills and ability to interact efficiently and informatively
- Substantiated capability to support customers and collaborate with end-users, channel partners and external sales representatives
- Ability to work cohesively to meet company goals and objectives
- Intuitive ability to learn on the job and research unfamiliar applications
- Proficient in digital literacy, including navigational skills in Microsoft Office, Excel, and Sharepoint;
- Adaptivity to innovative digital resources such as AI and Digital Sales Platforms; preferred experience with CRM Software such as Salesforce
- Ability to reflect positivity and maintain integrity during increased volume or high-stress interactions
- Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, resolve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply today
- Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
-
Remote, Oregon, United States Quisitive Full timeHigh performing team members, challenging projects and a great place to work This is what you can expect if you join the Quisitive team. Founded in 2016, Quisitive is a publicly traded, global Microsoft services and solutions partner with a team of professionals that has a long history of successfully delivering award-winning Microsoft solutions, including...
-
Student Support Specialist
2 months ago
Remote, Oregon, United States StraighterLine Full timeAt StraighterLine we are on a mission to help students succeedAbout UsStraighterLine is the leading provider of high-quality, affordable, online courses that help learners earn college credit and meet their professional goals. Each year, 150,000 learners take one of StraighterLine's 215 courses to upskill into new careers or earn credit from over 2,000...
-
Director of Sales Engineering, VS&A
1 month ago
Remote, Oregon, United States Motorola Solutions Full timeCompany OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...
-
Client Support Specialist
3 days ago
Remote, Oregon, United States CLC Full timeClient Support Specialist at CLCAre you dedicated to assisting individuals in resolving their issues while delivering exceptional client support? If so, this role may be ideal for you.Position OverviewThe Client Support Specialist is vital in guaranteeing that both internal and external clients receive outstanding assistance. This position involves...
-
Support Specialist, Payroll
1 month ago
Remote, Oregon, United States Restaurant365 Full timeRestaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make...
-
Customer Support Operations Specialist
4 days ago
Remote, Oregon, United States Aircall Full timeCompany Overview: Aircall is dedicated to fostering a culture where every voice is valued. With substantial investment backing, we develop technology that enhances transparent and collaborative communication, empowering over 18,000 customers to establish genuine connections.Role Overview: We are on the lookout for a Tech-Savvy Support Operations Specialist...
-
Customer Support Operations Specialist
4 days ago
Remote, Oregon, United States Aircall Full timeCompany Overview: Aircall is a technology-driven organization dedicated to enhancing communication for over 18,000 clients globally. Our mission is to create a collaborative environment where every voice is heard and valued.Role Overview: We are looking for a Support Operations Specialist with a strong technical background to join our dynamic Support...
-
Customer Support Operations Specialist
4 days ago
Remote, Oregon, United States Aircall Full timeCompany Overview: Aircall is a dynamic organization where every voice is appreciated. With over $220 million in funding since 2015, we develop technology that promotes accessible, transparent, and collaborative communication, empowering our growing base of over 18,000 customers to forge genuine human connections.Role Overview: We are looking for a...
-
Technical Support Specialist
3 days ago
Remote, Oregon, United States Grafana Labs Full timePosition Overview: As a Technical Support Specialist at Grafana Labs, you will play a vital role in our rapidly expanding Customer Experience team. Your primary responsibility will be to deliver expert assistance to our clients, ensuring they can effectively utilize our observability stack, which encompasses everything from Grafana's front-end panels to...
-
Integration Support Specialist
3 days ago
Remote, Oregon, United States Catapult Staffing Full timeJob Title: QuickBooks - Integration Support OperationsDepartment: Professional ServicesLocation: RemoteThis is a fully remote role open to candidates in all time zones.Role Type: ContractAbout Catapult StaffingCatapult Staffing is a prominent provider of innovative financial management solutions tailored for small enterprises and accounting professionals....
-
Solution Engineer
1 month ago
Remote, Oregon, United States BMC Software Full timeDescription and Requirements CareerArc CodeCA-JG#LI-JG1 "At BMC trust is not just a word - it's a way of life" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your...
-
Customer Support Specialist I
4 weeks ago
Remote, Oregon, United States RevolutionParts Full timeRevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to...
-
Customer Support Specialist
1 month ago
Remote, Oregon, United States Calendly Full timeAbout the team & opportunity What's so great about working on Calendly's Customer Experience team? We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day.Why do we need you? Well, we are looking for a Customer Support Specialist who has a curiosity for...
-
Bilingual Customer Support Specialist
4 days ago
Remote, Oregon, United States Leoforce Full timeJob OverviewPosition: Bilingual Customer Support Specialist (English & Cambodian Armenian & Mandarin)Location: RemoteCompensation: $22.65 per hourKey ResponsibilitiesManage incoming inquiries from clientsPerform research to deliver solutions for clients to address their concernsQualificationsBilingual in English and Cambodian Armenian & MandarinMinimum of 6...
-
Integration Support Specialist
3 days ago
Remote, Oregon, United States Catapult Staffing Full timeJob Title: QuickBooks - Integration Support OperationsDepartment: Professional ServicesLocation: RemoteThis position is fully remote and welcomes candidates from various time zones.Role Type: ContractAbout Catapult StaffingCatapult Staffing is a prominent provider of financial management solutions tailored for small enterprises and accounting professionals....
-
Medicaid Customer Support Specialist
3 days ago
Remote, Oregon, United States Conduent State Healthcare, LLC Full timePosition Overview:As a Medicaid Customer Support Specialist, you will be responsible for providing exceptional assistance to members regarding various health benefits, including SNAP and Medicaid. This role is vital in ensuring that clients receive the necessary support and guidance through their inquiries.Key Responsibilities:- Handle a variety of call...
-
Medicaid Customer Support Specialist
3 days ago
Remote, Oregon, United States Conduent State Healthcare, LLC Full timePosition Overview:As a Medicaid Customer Support Specialist, you will play a crucial role in assisting individuals with their health benefits inquiries. This position is fully remote and offers a competitive hourly wage of $16.50, along with comprehensive training and equipment provided.Key Responsibilities:- Handle a variety of inbound calls from Medicaid...
-
Technical Support Specialist
2 months ago
Remote, Oregon, United States Smartsheet Full timeEnergized by solving problems and providing outstanding support? There's never been a better time to join Smartsheet As a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards, and...
-
Client Support Specialist
2 months ago
Remote, Oregon, United States HopSkipDrive Full timeAt HopSkipDrive, our goal is to create opportunity for all through mobility. We're a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software...
-
Bilingual Customer Support Specialist III
4 days ago
Remote, Oregon, United States Conduent Payment Integrity Solution Inc. Full timeAt Conduent Payment Integrity Solution Inc., we are committed to delivering essential services and solutions for Fortune 100 companies and numerous government entities, ensuring outstanding results for our clients and the millions who rely on them. This is your chance to grow personally, contribute meaningfully, and be part of a workplace culture that values...