Mandarin Speaking Customer Support Specialist
2 weeks ago
Join a committed organization dedicated to empowering small enterprises and fostering their development. As a Customer Support Specialist, you will be instrumental in assisting small business proprietors by providing insights into available services and financial assistance.
This long-term temporary role necessitates a candidate capable of delivering outstanding customer support remotely. If you are a resident of New York State and possess exceptional communication abilities, this position may be an ideal match for you.
Key Responsibilities:- Respond to incoming inquiries from small business owners and furnish information on available services.
- Assist callers with questions regarding financial assistance and loan alternatives.
- Manage challenging customer interactions with professionalism and poise.
- Utilize software to provide precise information to businesses.
- Initiate outbound communications as necessary to assist small enterprises.
- Maintain comprehensive records of customer interactions.
- Collaborate with colleagues to resolve customer concerns.
- Stay updated on changes in available services.
- Provide insights for process enhancement.
Requirements:
- High school diploma required; Associate's degree preferred.
- Minimum of 1 year of experience in administrative support.
- Proficiency in Microsoft Office Suite.
- Fluency in Mandarin is highly desirable.
- Experience in managing office systems and procedures.
- Strong time management and problem-solving capabilities.
- Attention to detail and effective communication skills.
- Proof of vaccination for COVID-19, Flu, and PPD required.
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