Mandarin Speaking Customer Support Specialist

2 weeks ago


New York, New York, United States Penda Aiken Inc. Full time
Customer Support Specialist

Join a committed organization dedicated to empowering small enterprises and fostering their development. As a Customer Support Specialist, you will be instrumental in assisting small business proprietors by providing insights into available services and financial assistance.

This long-term temporary role necessitates a candidate capable of delivering outstanding customer support remotely. If you are a resident of New York State and possess exceptional communication abilities, this position may be an ideal match for you.

Key Responsibilities:
  • Respond to incoming inquiries from small business owners and furnish information on available services.
  • Assist callers with questions regarding financial assistance and loan alternatives.
  • Manage challenging customer interactions with professionalism and poise.
  • Utilize software to provide precise information to businesses.
  • Initiate outbound communications as necessary to assist small enterprises.
Additional Responsibilities:
  • Maintain comprehensive records of customer interactions.
  • Collaborate with colleagues to resolve customer concerns.
  • Stay updated on changes in available services.
  • Provide insights for process enhancement.

Requirements:

  • High school diploma required; Associate's degree preferred.
  • Minimum of 1 year of experience in administrative support.
  • Proficiency in Microsoft Office Suite.
  • Fluency in Mandarin is highly desirable.
  • Experience in managing office systems and procedures.
  • Strong time management and problem-solving capabilities.
  • Attention to detail and effective communication skills.
  • Proof of vaccination for COVID-19, Flu, and PPD required.


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