Front Desk Ambassador

We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at IHG Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

• Guest Check-In/Check-Out: Ensure a seamless and efficient check-in and check-out process for our guests, including handling room assignments, key cards, and any special requests.
• Guest Communication: Provide exceptional communication skills to handle guest inquiries, concerns, and feedback in a professional and courteous manner.
• Room Assignments: Assign rooms to guests based on their preferences and availability, ensuring that all rooms meet our high standards of cleanliness and quality.
• Front Desk Operations: Manage the front desk area, including handling cash and credit transactions, processing guest payments, and maintaining accurate records.
• Team Collaboration: Work closely with other hotel teams, including housekeeping, food and beverage, and maintenance, to ensure a seamless and efficient guest experience.

• Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with guests, colleagues, and management.
• Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and resolve guest complaints and issues in a professional and courteous manner.
• Language Skills: Fluency in the local language is essential, with the ability to communicate effectively with guests and colleagues.
• Technical Skills: Basic computer skills, including proficiency in hotel management systems and software.
• Availability: Availability to work a variety of shifts, including nights, weekends, and holidays.

We offer a competitive salary and benefits package, including a great room discount and superb training opportunities. As a member of our team, you will have the opportunity to develop your skills and career, while working in a dynamic and supportive environment.