Bilingual Customer Support Specialist III

2 weeks ago


Remote, Oregon, United States Conduent Payment Integrity Solution Inc. Full time

At Conduent Payment Integrity Solution Inc., we are committed to delivering essential services and solutions for Fortune 100 companies and numerous government entities, ensuring outstanding results for our clients and the millions who rely on them.

This is your chance to grow personally, contribute meaningfully, and be part of a workplace culture that values and recognizes individuality every day.

Bilingual Customer Support Specialist III (Remote)

Compensation: $16.50/hr.

Schedule: Monday to Friday, 9:30 am – 6:00 pm CST

Career Advancement: Numerous opportunities for growth within the healthcare division

Benefits: Comprehensive health coverage for you and your family, including medical, dental, and vision, effective from your first day of employment.

About the Role:

As a Customer Support Specialist, you will be the first point of contact for our Patients and Healthcare Providers, addressing inquiries received via phone for a major Pharmaceutical Company’s Patient Assistance Program.


Key Responsibilities:
  • Conducts surveys and questionnaires over the phone using established scripts and procedures.
  • Collects and verifies necessary information by responding to incoming calls.
  • Initiates outgoing calls for additional information as required.
  • Records all call details in accordance with standard operating procedures.
  • Directs calls to the appropriate departments as needed.
  • Utilizes scripted FAQs to effectively respond to caller inquiries.
  • Enhances quality outcomes by adhering to guidelines and suggesting procedural improvements.

Required Skills & Qualifications:
  • Exceptional written and verbal communication abilities.
  • Proficient in computer navigation.
  • Strong data entry and typing skills.
  • Bilingual in Spanish.
  • Ability to successfully pass a background check.

If you possess the qualifications outlined above and are interested in becoming part of our team, we encourage you to submit your updated resume and cover letter.

Conduent is an Equal Opportunity Employer, considering applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, military/veteran status, citizenship status, or any other group protected by law.

Individuals with disabilities who require reasonable accommodations to apply for or compete for employment with Conduent may request such accommodations through the appropriate channels.

At Conduent, we prioritize the health and safety of our associates, their families, and our community.



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