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Customer Service Representative
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Guest Services Representative
3 days ago
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Customer Service Representative
2 months ago
Do you enjoy researching and identifying ways to help people save money? Are you interested in learning more about healthcare and benefits? We are hiring Customer Service Representatives who will support in Healthcare.
You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others.
We offer paid training, health benefits for you & your family, the opportunity for professional growth, and many more employer perks.
Interested? APPLY TODAYRESPONSIBILITIES:
- Candidates that we are looking for specifically should be able to effectively handle incoming or outgoing phone calls to patients, clients and other customers while proactively gaining patient and order information.
- The ideal candidate will work closely with patients and conduct conversations on therapy changes on targeted medications
- We are looking for candidates that have working knowledge in insurance, health care, requirements for dispensing, processing of referrals and providing customer education and routine assessment and problem identification.
- Must understand HIPAA compliance, as well as ensuring that patients remain adherent and compliant to their specific therapies.
- Must be able to communicate between levels of professionals with engagement with Doctors offices and Pharmacist
- Will ensure timely and accurate billing for unbilled claims and ensure account payment for outstanding balance while demonstrating excellent customer service to patients
- Resolve insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors
- Maintain supporting chronological notes that details actions taken to resolve outstanding unbilled claims
WORK AT HOME REQUIREMENTS:
- High-Speed Internet With At Least 25 Mbps Download Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
- Must have a hard wired internet connection via ethernet cable to modem/router that you own/are responsible for.
- Must Live in TEXAS
- Dedicated, Quiet, & Secured Workspace with No Distractions
- A USB Wired Headset with Noise Canceling Microphone
ADDITIONAL REQUIREMENTS:
-18+ Years Old & High School Diploma/GED
- Professional Positive Attitude & Courteous Telephone Etiquette
- Full-Time Schedule Availability to Meet Business Needs (may include weekends)
- Willing to submit a Drug Test and Background Check
BENEFITS & PERKS:
-$15 Hour
- Benefits Eligible After 60 Days
- Access Up To 50% Of Your Pay Immediately After Your Shift
- Health Insurance (Medical, Dental, Vision) & Other Benefits
- Pet Insurance
- Paid, Virtual Training
- Remote Work Environment
- Opportunity for Professional Development
Continuum Global Solutions' customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at
continuumgbl
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).
Corporate.
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