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Customer Service Representative
2 months ago
Position Title: Guest Services Agent
Location: El Paso, TX, US
Company Overview: Wyndham Hotels & Resorts is the largest hotel franchisor globally, managing a diverse portfolio of over 20 brands across 9,000 hotels in more than 80 countries. We are committed to providing exceptional experiences for our guests.
Role Overview: The Guest Services Agent plays a vital role in delivering attentive, courteous, and efficient service to all guests during their stay. This position is essential for maximizing room revenue and ensuring guest satisfaction.
Key Responsibilities:
- Provide a warm welcome to all guests at the Front Desk in line with company standards.
- Handle check-ins and checkouts with professionalism and efficiency.
- Respond to guest inquiries regarding hotel services, amenities, and local attractions.
- Maintain accurate records of guest interactions and transactions.
- Ensure the proper operation of communication systems and assist in managing guest requests.
- Uphold high standards of personal appearance and grooming, including uniform compliance.
- Assist in resolving guest complaints and concerns promptly and effectively.
- Participate in required training sessions and meetings to enhance service delivery.
Qualifications:
- High School diploma or equivalent is required; college coursework in a related field is advantageous.
- Prior experience in hospitality or customer service is preferred.
- Proficiency in computer systems and software is necessary.
- Excellent verbal and written communication skills are essential for effective guest interaction.
Physical Requirements:
- Ability to stand for extended periods and perform light physical tasks.
- Flexibility to work long hours as needed.
Company Commitment: Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer, dedicated to fostering a diverse and inclusive workplace.
