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Customer Engagement Representative
2 months ago
Are you passionate about assisting others? If you are eager to take on a role that challenges you while allowing you to develop new competencies, you might be the ideal candidate for the entry-level Customer Service Representative position at Spark Theory Innovations. We are on the lookout for a committed individual to join our diverse team of professionals.
About Us: Our organization serves as a vital link for our clients, facilitating connections with their target markets and driving revenue through effective brand promotion and client interaction. With years of proven success across the nation, we have established ourselves as a leading provider in technology and communication services. Our culture is rooted in principles that guide our interactions with employees, customers, and the broader community, influencing every aspect of our operations.
Role Overview: As an entry-level Customer Service Representative, you will take charge of your professional growth. To uphold our commitment to delivering an exceptional customer experience, you will leverage your unique talents, ambition for advancement, and customer service expertise to fulfill the following responsibilities:
- Identifying and pursuing new sales opportunities using targeted marketing lists.
- Offering customers products and solutions that simplify and enhance their daily lives.
- Managing sales orders, modifications, installation schedules, and cancellations.
- Providing product sales and support to customers, fellow representatives, and our external sales team.
- Engaging in tasks such as developing marketing campaigns, participating in live events, and following up on customer registrations.
- Thriving in a collaborative, competitive team environment.
- Collaborating with the Customer Service Representative team and Account Managers to foster client account growth and retention.
Qualifications:
- A high school diploma or GED equivalent is mandatory.
- 0 - 3 years of experience in customer service, sales, or a related field.
- Reliable transportation is essential.
- Aspirations to progress into a leadership position from an entry-level role.
- Effective communication skills, active listening, and problem-solving abilities.
- Capability to work independently as well as part of a team.
- Strong sales aptitude and the ability to navigate objections.
