Revenue Operations Manager

2 months ago

Austin, Texas, United States Closinglock Full time

Company Overview

Closinglock is modernizing the real estate world's way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by understanding their problems. When our customers win, we win. To date, we have protected over $250B+ in funds related to residential property transactions. Closinglock's platform has been used by clients in all 50 states and across 42 countries.

Closinglock was founded in 2017 by Andy White, CEO, and his wife, Abigail White. The company is headquartered in Austin, TX, with an office in downtown Austin. Today the company has grown to 50+ employees across product & engineering, sales, partnerships, customer success, marketing, and finance.

Mission: Simplify the real estate closing experience for all parties

Vision: Provide a secure and efficient transfer of data and funds

The inherent value of what we offer with our fraud prevention platform and modern payment solution for real estate is protecting a homebuyer's largest investment in their life.

We are rapidly growing our team and are looking for more incredible talent. Our current team is built of top performers from world-class companies, and we will continue to hire that way. We firmly believe that top performers want to work with other top performers. We have a lot of fun at work because we trust each other and respect each other's talents, abilities, and experiences. We are hyper-focused on a common vision, and our company strength is based on the unparalleled quality of our team. There is no limit to what we can accomplish together

Check out our website to learn more about our company.

We are looking for a Revenue Operations Specialist/Manager to play a pivotal role in optimizing our revenue-generating processes. The ideal candidate will be a strategic thinker with a strong analytical mindset, capable of collaborating across departments to drive revenue growth. If you are passionate about data-driven decision-making and process optimization, this is an exciting opportunity to contribute to the success of a rapidly growing tech company.

Responsibilities

  • Sales Process Optimization: Collaborate with sales, marketing, customer success, and leadership teams to streamline and optimize end-to-end revenue operations processes.
  • Identify and implement improvements to enhance efficiency and effectiveness in lead generation, sales prospecting, and customer retention.
  • Data Analysis and Reporting: Utilize data analytics tools to assess key performance indicators and provide actionable insights to support revenue growth.
  • Generate regular reports and dashboards to monitor sales performance, customer engagement, and pipeline progression.
  • Sales Technology Management: Administer and optimize the use of sales technologies, including CRM systems, marketing automation platforms, data visualization, and other sales enablement tools.
  • Evaluate and recommend new technologies to enhance the effectiveness of revenue operations.
  • Cross-Functional Collaboration: Foster collaboration and communication between sales, marketing, customer success, and product teams to ensure alignment in revenue-related activities.
  • Work closely with finance and other departments to provide insights into revenue forecasts and contribute to budget planning.
  • Pipeline Management: Manage and optimize the sales pipeline, implementing strategies to accelerate deal cycles and improve conversion rates.
  • Collaborate with sales leadership to forecast revenue projections and identify potential bottlenecks.
  • Customer Lifecycle Analysis: Analyze the customer journey to identify opportunities for upselling, cross-selling, and retention strategies.
  • Implement processes to enhance customer satisfaction and maximize customer lifetime value.

Qualifications:

  • Proven experience in revenue operations, sales operations, or a related role within the software industry.
  • Strong analytical skills with proficiency in data analysis and reporting tools.
  • Familiarity with CRM systems (Salesforce), marketing automation platforms, and other sales technologies.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
  • Detail-oriented and results-driven, with a focus on continuous improvement.
  • Worked in a high-growth startup and comfortable with defining what needs to be done (and doing it)
  • Excited to work in person in Austin, TX

This is a full-time, in-person position in our Austin, TX office.

Perks & Benefits

At Closinglock, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs. These benefits include:

  • Work-life balance
  • Competitive Salary
  • Equity compensation
  • Medical, Dental, and Vision Insurance
  • Unlimited PTO
  • 401k
  • Monthly team get-togethers (Lunches, social events, sports outings, etc)

Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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