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Regional Operational Key Account Manager RK-OM

2 months ago

Atlanta, Georgia, United States Kuehne Nagel Full time
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Atlanta office is looking for a new Regional Operational Key Account Manager to join our Air Logistics team. Your Role Establish and maintain relationship with customer in North America and abroad; engage in regular contact to facilitate better understanding of customer needs, establish trust and serve as escalation contact Your Responsibilities
  • Establish and maintain relationship with customer in North America and abroad; engage in regular contact to facilitate better understanding of customer needs, establish trust and serve as escalation contact
  • Clarify, negotiate if needed and formalize operational requirements with the customer
  • Increase customer satisfaction and loyalty through design and implementation of customer-specific solutions
  • Identify cost improvement opportunities, building on existing operational capabilities and client relationships; engage KN and customer resources to achieve cost savings
  • Facilitate new business by acting as a subject matter expert on KN service offerings and operational capabilities
  • Proactively work with customer and KN sales and operational staff in facilitating corrective actions when required
  • Serve as a facilitator and a single point of contact for implementation of new business, joint projects or any other customer requests not directly related to immediate day-to-day operations
  • Execute specific customer defined analytical functions in support of export and import activities and regulatory requirements
  • Act on customers behalf respective to articulating needs and requirements to the greater Kuehne + Nagel operational organization
  • Serve as a point of contact for issues related
    to SOP, operational and administrative non-compliance matters,
  • Support RFQ process with data to optimize the strategy in partnership with KAM.
  • Maintain necessarily set up of the customer information in KN operational systems; set up automated alerts; facilitate implementation and maintenance of EDI if required
  • Assist Set up processes with operational branches for new business gained through RFQ's and spot rate requests
  • Maintain customer rate card, including requesting of, validation of, and inclusion of new rate requests.
  • Monitoring of internal compliance (Billing, Status updates etc.) – to address A/R, visibility etc.
  • Facilitate and manage with internal stakeholders customer-driven ad hoc projects
  • Negotiate and formalize customer Key Performance Indicators in cooperation with GKAM, RKAM and Business Field Management.
  • Facilitate development of reports for KPI measurements and monitoring of operational performance – share data with customer at agreed cadence.
  • Regularly analyze root causes of non-performance and drive internal operational improvements with local and regional operational management
  • Identify and drive CI opportunities – in concert with Business Units
  • Develop and present materials / data related to KPI performance, projects and any other relevant operational matters during customers Business Reviews on country/ regional/ global level as required; assist GKAM/RKAM in preparation of Business Review presentations
  • Access
    to all reporting/operational/financial IT systems required.
  • Must be able to manage internal resources through influence, leadership and building lasting trust
  • Must be analytical, ambitious and confident in undertaking wide-ranging internal and external improvement initiatives
  • Must have in-depth knowledge of forwarder logistics import and export operations, including systems and processes as related to security protocols
  • Must be able to drive customer compliance through effective communication of international trade regulations
  • Must have experience in dealing with multi-national and multi-business unit organizations
  • Must have experience in customer relationship management and communications
  • Must have in-depth knowledge and skills in on-boarding new business through executing effective implementation best practices

Your Skills and Experiences
  • At least 5 years freight forwarding or transportation experience
  • College Degree in Logistics, management or related fields
  • Proficiency in Excel, Power Point, Word Doc
  • Able to travel as needed (15-20% - fluctuates)
Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-Onsite

NOTICE TO THIRD PARTY AGENCIES Please note that Kuehne+Nagel does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, KN will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, KN explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Kuehne+Nagel.