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Customer Service Agent

2 months ago

Mankato, Minnesota, United States Cognizant Full time
Customer Service Agent

Are you one who loves working with groundbreaking technology? If you are analytical, organized, self-directed, enjoy presenting in, and excel in product demonstration to potential clients and leaders, we want to talk to you. Cognizant employees enjoy taking on projects that continuously sharpen technical skills while solving outstanding problems as well as achieving their ambitions

We are looking for a strong Customer Service Agent in the greater Earth City, MO who has a strong analytical and problem-solving background in the medical claims logic with a focus on provider services. This is a hybrid role and will require one or 2 days per week in the local office in Earth City.

Purpose:

This individual will work with a variety of healthcare providers researching and answering questions about service payment. This incumbent will answer queries through email, phone, text, tickets created in various programs, etc. The individual will research different sources for information and answers to queries.

What you will do:
  • Review and update low, normal and high priority client tickets required by Service Delivery Manager (SDM)
  • Using various tools, watch for trending files received or identify missing files, missing remit requests, etc.
  • Timely creation of Agree Requests for EDI enrollment for claims and remits
  • Provide updates to submitter and account tables when applicable
  • Open and follow-up on all second level requests via job requests
  • Perform QA as requested by co-workers
  • Responsible for all client communication including emails, voicemails, and tickets
  • Daily file review and/or releasing
  • Perform all claim status checks
  • Payor research using internal resources and third party vendors
  • Become proficient on internal tools used including but not limited to Submitter, Explorer, Payors, Tables, Ops Page, Tableau
  • Prepare out of office updates for SDM. This entails bringing SDM up to speed on any events/issues that occurred while they may have been out of the office either on business, pleasure, or due to illness
  • Help ensure that appropriate coverage is maintained for system and phones at all times
  • Other duties as assigned by management
A little about your background:

To be successful in this role, you will have

  • High school education or equivalent (Bachelor's degree a plus)
  • Strong MSOffice Suite (Word, Excel, PowerPoint, etc.) skills
  • Proven analytical and research skills
  • Proven attention to detail
What's in it for you:

At Cognizant, we offer a competitive compensation package including excellent benefits such as insurance (available from day 1 of employment), great work-life balance, 401k with matching component, excellent PTO program, and many, many other benefits.

We will also welcome you as a valuable member of an organization that embraces diversity: for the second time, Cognizant has been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Salary and Other Compensation:

The hourly rate for this position is between $19.00 and $23.00 per hour, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.