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Medical Customer Service Representative

2 months ago

Mankato, Minnesota, United States Biolife Plasma Services Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center team, you will play a critical role in ensuring the safety and satisfaction of our donors.

Key Responsibilities
  • Screen new and repeat donors to ensure their eligibility to donate
  • Perform phlebotomy to collect plasma from donors
  • Answer phone calls and greet donors in a professional and courteous manner
  • Take and record donor vital signs and finger stick results
  • Use our Donor Information System to prepare donor charts and maintain accurate records
  • Coordinate donor compensation and identify opportunities for continuous improvement
Requirements
  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Will work evenings, weekends, and holidays
  • Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
  • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance
  • 1 or more years minimum experience working in a customer or patient-facing role is helpful
What We Offer
  • A competitive hourly wage of $17.00
  • A comprehensive benefits program, including medical, dental, vision insurance, a 401(k) plan, and company match
  • Short-term and long-term disability coverage, basic life insurance, and tuition reimbursement
  • Paid volunteer time off, company holidays, and well-being benefits
About Us

BioLife Plasma Services is a leading provider of plasma-based therapies, and we are committed to creating a diverse and inclusive workplace. We are proud to be a Global Top Employer and offer stimulating careers, encourage innovation, and strive for excellence in everything we do.