Customer Service Representative
4 weeks ago
Come Work with Us
Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check
Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.
Ready to build a career? It's time to look at Taylor.
Your Opportunity: Navitor, a division of Taylor Corporation, is looking for a new Customer Service Representative to join the team In this role, you be responsible for establishing and maintaining relationships with customers on behalf of our company by ensuring that all customer requirements and needs are completely met. You will be the single point of contact for our sales consultants and our customers, and will handle all estimating, order entry, outside vendor services, and customer service functions.
Your Responsibilities:
- Act as a dedicated (but not exclusive) point of contact for designated accounts, Sales Representatives, or Account Managers and answer telephone calls and email inquiries related to our products and services.
- Anticipate internal and external customers' needs whenever possible and respond quickly and accurately.
- Assist Sales in understanding details of products, pricing, and processes.
- Accurately translate and communicate customer project requirements to multiple production facilities for the purpose of providing pricing to the customer, and to facilitate timely production of the end product.
- Track project status with multiple production facilities.
- Receive complaints from sales and/or customers and document details in operating system.
- Resolve product or service problems by clarifying the customer's complaint; determining the root cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or credit; following up to ensure resolution.
- Monitor inventory levels and issue purchase orders as necessary to ensure product availability for customers.
Your Shift:
- Monday through Friday 8:00 AM to 5:00 PM
- If you are within 30 miles of North Mankato, MN, you will be joining our team on a hybrid basis (onsite Tues-Thurs and remote Mon and Fri)
- If you are outside of the 30 mile radius of North Mankato, MN you will be considered fully remote
You Must Have:
- High School diploma or equivalent (GED)
- Ability to manage multiple tasks and projects simultaneously
- Strong written and verbal communication skills with an eye for detail, as well as the ability to effectively present information one-on-one and in small group situations to customers, clients and other employees of the organization
- Ability to effectively use Microsoft Office programs such as Excel, Word, Outlook, and Teams
We Would Also Prefer:
- Strong interpersonal, problem-solving, follow-up, and organizational skills
- Ability to work well independently and as a team, work under pressure, work with diverse personalities, effectively deal with conflict, and be held accountable for meeting deadlines
- Ability to define problems, collect data (investigate), establish facts, and draw valid conclusions
About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity-
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