Customer Engagement Specialist

1 week ago


Mankato, Minnesota, United States Tecta America Full time


The Customer Engagement Specialist serves as a vital connection between Tecta America and its valued clientele, both existing and prospective.

This role involves collaborating closely with another Customer Engagement Specialist to support our sales team by reaching out to potential clients through various communication channels.

The ideal candidate will prioritize customer satisfaction in all interactions and decisions. A passion for handling phone communications and delivering outstanding customer support is essential.

KEY RESPONSIBILITIES:
Manage incoming and outgoing calls efficiently and effectively.
Adhere to established call center protocols when addressing various topics.
Enhance customer service by directing inquiries and concerns to the appropriate resources.
Initiate calls to potential clients using a provided contact list.
Coordinate appointments between prospective clients and Sales Representatives.
Develop lasting relationships and engage customers by exceeding expectations.
Become well-versed in the key features of our products and services.
Address basic inquiries and concerns regarding our offerings.

JOB REQUIREMENTS:

Education and Experience:
A High School Diploma or equivalent is preferred. Previous experience in a customer service role is advantageous.

Skills and Competencies:
Exceptional attention to detail and precision.
Proficient in handling phone communications and active listening.
Customer-focused with the ability to adapt to various personalities and situations.
Strong written and verbal communication skills.
Highly oriented towards customer service.
Persuasive and results-driven.

PHYSICAL REQUIREMENTS:


The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to fulfill these essential functions.

While performing the duties of this role, the employee is frequently required to sit; use hands for tasks such as handling or feeling; and communicate verbally or audibly.

The employee is also required to stand; walk; reach with hands and arms; climb or maintain balance; and bend or kneel.

Specific vision abilities required for this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.



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