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Site Reliability Engineer Manager

4 months ago

Norman, Oklahoma, United States Institutional Shareholder Services Full time
Institutional Shareholder Services

Location: Norman, OK, US
Type: Full time
Req ID: JR_5787

Let's be #BrilliantTogether

POSITION OVERVIEW:

Are you passionate about using technology to solve every problem? Do you believe in automation for consistent, scalable and fool-proof delivery of infrastructure and applications? Are you passionate about the concept of infrastructure as code and leveraging modern tools to define, build and manage infrastructure and applications? We are seeking a leader with strong DevOps and Site Reliability Engineering skills to join our Site Reliability Engineering team

The Site Reliability Engineering Manager role assists in the planning, monitoring, and controlling the day-to-day operations and delivery aspects of the team. The role assists in managing team productivity and works to ensure the optimal health of ISS' platforms by overseeing platform performance, resilience, and stability. This is a leadership role with both technical and people leadership responsibilities.

RESPONSIBILITIES:

  • Work as member of our global team managing our hybrid cloud environment.
  • Oversee and report on project status, assemble project teams, and help to define assignments.
  • Collaborate with admins and platform engineers through implementation decisions to achieve highly reliable infrastructure, systems, and integrations.
  • Manage production hardware and software resources including coordinating maintenance and outages with globally distributed engineering, operations, and business teams.
  • Monitoring & management of alerts/events according to defined monitoring & ticketing tools and process.
  • Identify opportunities for optimizing performance, enhancing security/efficiency, and provide suggestions for Development teams.
  • Develop infrastructure as code practice within IS by constantly increase automation and improve IaC processes.
  • Collaborate with development teams to design service architecture, documentation, playbooks, policies and operational procedures.
  • Carry final responsibility for time-critical escalations

DESIRED EXPERIENCE AND QUALIFICATIONS:

  • 5+ years' experience working in global organizations with the ability to effectively communicate with leaders and individual contributors across the organization.
  • 5+ years' experience managing personnel and various projects-
  • 10+ years' experience in Application Support/System Administration or other similar technical field preferred.
  • Experience with monitoring, logging, and telemetry tools such as Splunk, ELK, Nagios, Prometheus, LogicMonitor, AppDynamics, etc.
  • Experience with automation tools such as (but not limited to) Ansible, Puppet, etc.
  • Excellent problem-solving/troubleshooting skills, fast learner
  • Practical knowledge of Linux networking, routing, and firewalls
  • ITIL Foundations certification preferred
  • Believe that DevOps betters your life through configuration management tools such as Terraform, Puppet, Ansible, or AWX
  • Strong team player who can build and effectively collaborate amongst peers
  • Strong organizational skills with high attention to detail
  • Excellent written and oral communication skills

#LI-SY1

What you can expect from us

Our people are the moving force behind ISS. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.

We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

Let's unite, collaborate, and inspire one another.

Let's be #BrilliantTogether.

About ISS

ISS empowers investors and companies to build for long-term and sustainable growth by providing high-quality data, analytics, and insight. We are committed to positively impacting the environment and society through our market-leading solutions and leading by example.

Visit our website:

View additional open roles:

We are proud to offer the following featured benefits

  • Medical, Dental and Vision – multiple PPO plans to choose from
  • 401(k) Plan with a competitive Company Match up to 9% inclusive of Safe Harbor contribution
  • FSA and Commuter benefit programs
  • Generous Paid Time Off (annualized minimum of 20 days vacation, 11 holidays and separate paid sick leave)
  • Flexible Work & Hybrid policies may apply
  • Paid Parental Leave

ISS is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as "protected status"). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements. For more information, please view

ISS is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. ISS is also committed to ensuring equal opportunity in employment for qualified person with disabilities. ISS prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages sent for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.



ISS Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, protected veterans or individuals with disabilities, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.

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