IT Service Desk Analyst
2 months ago
Position summary:
As an IT Service Desk Analyst, you will be responsible for the day-to-day Service Desk support of Sojern end-users. You will be providing technical service desk support to a mid-sized user base. The position reports to the Senior Director of IT & Security, and works with functional team leaders and teams to ensure that the IT operations are continuous, secure, accurate, current and well-utilized.
What you will do:
- Maintain, install, upgrade, modify, integrate, customize and administer user Apple Macbook laptops and a small number of Windows 11 OS devices
- Remotely assist employees with laptop hardware/software
- Coordinate global procurement of employee equipment
- Provision and onboard/offboard employees globally
- Office responsibilities include:
- Computer setup in local offices
- A/V equipment setup and troubleshooting
- Shipping/receiving
- Stocking computer equipment and support of onsite computer equipment
- Asset management and inventory tracking
- Support for in-office team offsites and leadership visits
- Admin of company's business SaaS applications, systems administrations and business productivity platform (Google Workspace).
- Responsible for adhering to and executing the IT Strategic Plan & Security Policies
- The position has no direct reports but manages the delivery of services
- Admin and maintain cloud based services such as Slack and Jira
- Prioritize daily intake of tickets and project-related tasks
- Serve as a liaison for staff and provide technology training along with 1-on-1 follow-up
- Provide technical/troubleshooting support in regards to printer and other end-user device support, with a focus on Apple, Mosyle & Microsoft products/technologies (90% Apple MacOS/10% Windows)
- Work closely and manage relations with 3rd-party vendors
- Manage adhoc IT projects in line with the IT strategic roadmap
What you bring to the table:
- Hybrid availability - 2 or 3 days in the office
- Experience working in an IT technician or Service Desk role
- Good working knowledge and experience of the following: Google Workspace and Apps, Microsoft 365, Slack, Salesforce and endpoint management tools (JAMF/Mosyle)
- Experience configuring, setting up and troubleshooting Apple MacOS, iOS and windows, Apple Genius Bar experience a plus
- Experience monitoring & troubleshooting office compute devices (printers, video conference and network equipment e.g. Meraki)
- Experience with managing projects and 3rd-party vendors
- Experience with procurement, asset management and inventory tracking
- Provide Desktop support outside of normal business hours may be required on rare occasions
Behavioral competencies
- Excellent customer service, interpersonal skills and problem-solving skills
- Ability to extend services and support for key stakeholders in a timely manner
- Excellent oral and written communication skills
- Flexible mindset with experience and desire to work in dynamic environment
- Strong analytical, time management and self-motivated capabilities
What we have for you:
We take a whole-person approach to create a Sojernista Experience that allows our people to thrive, not just as employees, but as humans. As an employee of Sojern, you would benefit from this in the following ways:
- Rewards & Recognition: Competitive compensation packages, stock options offered to every employee, Bonusly program to reward and recognize team wins and performance, plus employees can take up to 40 hours of paid time per year to volunteer and give back to the community
- Flexibility: Flexi-Friday benefit, hybrid or remote work options for most roles, time-zone friendly work hours with async collaboration
- Connection: Team offsites planned annually, six employee resources groups, regular virtual and in office team building events, monthly company All Hands & leadership Q&As
- Wellbeing: PTO allowance to recharge, comprehensive healthcare options, paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents), retirement contributions and investment options (for applicable locations), travel benefits (hotel stay benefit & IATA membership), plus mental health, wellness & financial health resources
- Growth: Learning & development stipend, mentorship program, career development programs, leadership training
- Productivity: Home office tech set up (laptop, monitor, keyboard, mouse), monthly internet and phone allowance, modern tools to communicate and collaborate (Slack, Google Suite)
Our Sojernista First workplace philosophy is designed to take a flexible approach, recognizing that the needs of our employees may differ depending on their role, team, or location. What does not differ is our focus on building genuine connections, increasing global collaboration, and providing programs, tools and resources centered around the needs and wellbeing of our employees, regardless if you are working in an office, hybrid, or fully remote.
About Sojern:
At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.
Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern's products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.
As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer. Check out our Glassdoor reviews #LI-LC1 #LI-Remote
Hiring Locations:
US Roles at Sojern based outside of our Omaha, NE or San Francisco, CA office can sit in any of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, IA, KS, MA, MI, MN, MO, NE, NJ, NY, NC, PA, SD, TN, TX, UT, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
CA residents: For information on the personal information that Sojern collects when you apply for this job, and how that information is handled, please see the Sojern Privacy Policy.
Disclosure - Pre-Employment Requirements:
All candidates offered employment by Sojern may be subject to pre-employment requirements, including but not limited to a background check. Sojern is compliant with all federal and local laws with consideration to pre-employment requirements.
Our Commitment to Diversity Equity and Inclusion:
At Sojern, we work to create a brave space that seeks out, embraces, and promotes diverse thoughts, beliefs, and experiences of Sojernistas globally.
We are building a workforce that represents the customer base we are serving and the world we live in. A diversified workforce is an innovative workforce. Just as there is no one typical traveler, there is no one typical employee. We foster diversity and inclusion across the company, actively seeking to amplify underrepresented voices and apply diverse perspectives to ensure products, policies, and programs are relevant for our employees and clients alike.
Embracing our differences and celebrating them moves us towards our goal of making travel inclusive of all. Sojern's S-Groups (employee resource groups) are a core aspect of our culture, fostering belonging and connection, inspiring learning, and creating opportunities for all Sojernistas across the globe.
- SoEmpowered: Supporting, developing, and empowering those who identify as women at Sojern
- SoProud: Celebrating Sojern's LGBTQIA+ community while creating an inclusive and safe space for community members
- SoWell: Advocating for balance in life and overall wellbeing and providing space and resources for Sojernistas with different needs
- SoConnected: Creating space, connection and resources for Sojern's young and rising professionals
- Parents & Caregivers: Helping families thrive with our community of parents and caregivers
- Sojern Gives Back: Supporting underrepresented communities and social causes, striving to make a global and local impact
We also have employee-run Slack channels for those with specific interests, for example plant lovers, pets and more.
At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, sexual orientation, age, marital status, veteran status, or disability status.
Sojern is committed to providing reasonable accommodation for individuals with disabilities. Please inform your TA Partner if you are requesting a reasonable accommodation.
-
IT Service Desk Analyst
1 month ago
Omaha, Nebraska, United States Sojern Full timePosition summary:As an IT Service Desk Analyst, you will be responsible for the day-to-day Service Desk support of Sojern end-users. You will be providing technical service desk support to a mid-sized user base. The position reports to the Senior Director of IT & Security, and works with functional team leaders and teams to ensure that the IT operations are...
-
Lead Quantitative Risk Analyst
4 days ago
Omaha, Nebraska, United States The Scoular Company Full timeOverview of the Senior Quantitative Analyst Position at ScoularThe Senior Quantitative Analyst at Scoular is essential in executing market research and developing models to assist Senior Traders and Merchants on the derivative risk desk. This position is crucial for supporting trading operations, constructing quantitative models, ensuring efficient trade...
-
Help Desk Tech
3 weeks ago
Omaha, Nebraska, United States Arbys Full timeHelp Desk Support TechnicianAre you an Information Technology (IT) Professional looking for a great company to join? Do you want to be part of an energetic team? If so, DRM, Inc. is the right place for you DRM is looking for a Help Desk Support Technician to join the IT Department at the Corporate Office in Omaha, NE.DRM owns 121 Arby's restaurants in the...
-
Front Desk Supervisor
4 weeks ago
Omaha, Nebraska, United States Homewood Suites by Hilton Omaha Downtown Full timeOverviewOpportunity: Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Your Growth PathAssistant Front Office Manager Front Office Manager Assistant General ManagerYour FocusInterview, select, train, schedule, coach, and support associates, ensuring they perform in...
-
Guest Services Coordinator
4 days ago
Omaha, Nebraska, United States Genesis HealthCare Full timeFront Desk Operations AssociateWe are seeking a meticulous and customer-focused individual to become a part of our team as a Front Desk Operations Associate. In this position, you will play a crucial role in facilitating the daily operations at the Front Desk, delivering outstanding customer service, and fostering positive relationships with our members.Key...
-
Financial Analyst
2 months ago
Omaha, Nebraska, United States CONAGRA Full timeJob Summary Reporting to the Senior Financial Analyst, you will perform analyses and reporting for assigned financial area. Support other financial research projects and analysis of business operations. Use sound knowledge of Generally Accepted Accounting Principles (GAAP), creating/uploading journal entries, distributing routine financial reports,...
-
Front Desk Agent
2 months ago
Omaha, Nebraska, United States DoubleTree by Hilton Hotel Omaha Downtown Full timeThe Doubletree Omaha is looking for talented individuals with a hospitality attitude who truly want to make a difference every day If you are looking to make a difference, we want to talk to you Job DutiesWe are currently seeking experienced and enthusiastic candidate(s) for our Front Desk Agent with a true passion for the hospitality industry to join our...
-
Guest Services Coordinator
4 days ago
Omaha, Nebraska, United States Douglas KOA Full timeJob OverviewPosition: Front Desk Service & Store ClerkEmployment Type: Full-time (Must be 16 years or older)Company Overview: Douglas KOA is a premier destination in outdoor hospitality, recognized as a leader in the camping industry. With numerous locations across North America, we are dedicated to providing exceptional experiences that connect individuals...
-
Lead Quality Assurance Analyst
4 days ago
Omaha, Nebraska, United States Patterns india Full timePosition OverviewThis is a full-time, permanent position that requires on-site presence. Remote or part-time options are not available.Role: Senior Quality Analyst - CQI AnalystWork Schedule: Standard business hours.Eligibility: Candidates must be authorized to work in the USA, including US Citizens and Green Card holders.Qualifications:Bachelor's Degree in...
-
Customer Service Sales Associate
4 days ago
Omaha, Nebraska, United States Crunch - Omaha Full timeJob OverviewBenefits:Employee discountsFlexible schedulingOpportunities for career growthAre you passionate about health and fitness? We are seeking enthusiastic individuals to become part of our Crunch Fitness family as Sales Representatives. This role is essential in maintaining exceptional customer service and sales operations.Position Title:Front Desk...
-
Customer Service Sales Associate
4 days ago
Omaha, Nebraska, United States Crunch - Omaha Full timeJob OverviewBenefits:Employee discountsFlexible schedulingOpportunities for career growthWe are seeking enthusiastic individuals who are passionate about health and fitness to fill the role of Front Desk Sales Representative. This position is essential in maintaining operational excellence within the Front Desk department, ensuring that our members receive...
-
Guest Services Coordinator
22 hours ago
Omaha, Nebraska, United States Hilton Garden Inn Omaha Aksarben Village Full timePosition OverviewWe are seeking a dedicated Hotel Front Desk Agent to act as the primary point of contact for our guests and oversee all facets of their stay. The ideal candidate will be responsible for welcoming guests, managing bookings, and providing comprehensive information regarding our facilities and services. If you possess strong customer service...
-
Application Systems Analyst
4 days ago
Omaha, Nebraska, United States UFS LLC Full timeApplication Systems Analyst Job DescriptionOverview:The Application Systems Analyst will collaborate closely with the Director of Bank Application Technology and Operations to evaluate the performance of the organization's operational applications and enhance resource integration. Key responsibilities encompass supporting system upgrades, conducting tests,...
-
Junior Cybersecurity Analyst
4 days ago
Omaha, Nebraska, United States Centris Federal Credit Union Full timeJob OverviewPosition: Assistant Information Security AnalystLocation: Centris HQWorking Hours: Monday - Friday, 8:30 AM to 5:00 PM preferred; part-time options available.Role Summary:The Assistant Information Security Analyst plays a crucial role in supporting the execution of data protection strategies aimed at ensuring the confidentiality, integrity, and...
-
Quality Assurance Analyst I
4 days ago
Omaha, Nebraska, United States Diamond Game Full timeBecome a QA Analyst at Diamond GameAre you eager to join a pioneering gaming organization that prioritizes collaboration, creativity, and ongoing enhancement? At Diamond Game, we take pride in crafting state-of-the-art gaming solutions for the charitable gaming and lottery sectors, delivering thrilling experiences to players.WHY WORK WITH DIAMOND GAME?Be...
-
Aviation Customer Service Agent
4 days ago
Omaha, Nebraska, United States Atlantic Aviation Full timeJob OverviewAre you passionate about the aviation industry and looking for an exciting opportunity? The role of Aviation Front Desk Customer Service Representative at Atlantic Aviation offers a dynamic work environment where you will engage with a diverse clientele.As the initial point of contact for visitors, you will interact with flight departments from...
-
Programmer/Analyst III
1 month ago
Omaha, Nebraska, United States Nebraska Furniture Mart Full timeAt Nebraska Furniture Mart (NFM), we've been hiring friends since 1937-people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us People love working here Named one of Furniture Today's Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our...
-
Lead Systems Analyst
4 days ago
Omaha, Nebraska, United States Conagra Brands Full timePosition Overview:Conagra Brands is seeking a Senior Systems Analyst to join our IT Customer Delivery Portfolio team. This role involves overseeing the Blue Yonder Warehouse Management System (WMS) and working closely with various business partners to implement innovative digital solutions for the supply chain. You will focus on delivering ongoing value...
-
Associate Business Systems Analyst
4 weeks ago
Omaha, Nebraska, United States Conagra Brands Full timeThe Associate Business Systems Analyst collaborates with customers to develop / define needed levels of process performance and associated quality measures expressed in terms of business outcomes. He / she operates as an effective team member and is highly focused upon execution of a variety of assigned work tasks in a timely, high quality and thorough...
-
Omaha, Nebraska, United States Pacific Life Full timePosition Overview At Pacific Life, we are dedicated to providing our policyholders with the support they need for their financial futures. Our commitment to collaboration and innovation drives us to improve not only our company but the entire industry. We are currently seeking a talented Senior Analyst of Operational Strategy Initiatives to enhance our...