Customer Service Sales Associate
2 weeks ago
Benefits:
- Employee discounts
- Flexible scheduling
- Opportunities for career growth
We are seeking enthusiastic individuals who are passionate about health and fitness to fill the role of Front Desk Sales Representative. This position is essential in maintaining operational excellence within the Front Desk department, ensuring that our members receive top-notch service and support.
Position Summary:
The Front Desk Sales Representative plays a crucial role in the daily operations of our facility. This individual will uphold company policies and initiatives, contributing to the integrity of the Crunch brand.
Key Responsibilities:
- Drive membership sales and engagement
- Respond to inquiries from potential members and guests
- Welcome all members and guests with a friendly demeanor
- Check in members and guests according to established procedures
- Utilize club software to facilitate member check-in
- Answer phone calls in a courteous and professional manner
- Communicate upcoming events and promotions to members
- Create a welcoming atmosphere for all members
- Address member requests or escalate to management as needed
- Maintain professionalism at all times
- Promote and sell retail products
- Schedule personal training sessions and other member services
- Process payments for member services following company guidelines
- Familiarize oneself with club facilities, services, and schedules
- Keep the work area clean and organized
- Assist with various projects as directed by management
- Adhere to all policies outlined in the Employee Handbook
- Perform opening and closing duties as required
- Participate in employee training sessions
This job description serves as a summary of the primary functions of the role and is not an exhaustive list of all responsibilities. Additional tasks may be assigned as necessary.
Crunch Fitness is committed to fostering a vibrant and inclusive work environment. We believe in making fitness enjoyable and accessible for everyone, and we are looking for individuals who share this vision.
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