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Guest Services Coordinator

2 months ago

Omaha, Nebraska, United States Genesis HealthCare Full time
Front Desk Operations Associate

We are seeking a meticulous and customer-focused individual to become a part of our team as a Front Desk Operations Associate. In this position, you will play a crucial role in facilitating the daily operations at the Front Desk, delivering outstanding customer service, and fostering positive relationships with our members.

Key Responsibilities:
  • Adhere to front desk protocols as outlined in the operational manual
  • Manage incoming phone calls, take messages, and redirect calls as necessary
  • Maintain a thorough understanding of club amenities and local attractions
  • Engage with members respectfully, utilizing their names in communication
  • Participate in all staff meetings and club events
  • Ensure the front desk area is clean, organized, and well-maintained
  • Respond promptly to emergency situations
Performance Expectations:
  • Exemplify Genesis Health Clubs' professional standards at all times
  • Contribute innovative ideas to support the objectives of the club
  • Effectively address member inquiries and resolve complaints
Qualifications:
  • Availability to work flexible hours, including weekends, evenings, and holidays
  • Current or ability to obtain CPR certification within 60 days
  • Ability to collaborate effectively with team members
  • Experience with cash handling and processing credit card transactions
  • Demonstrated excellence in customer service
Physical Requirements:
  • Ability to stand for extended periods
  • Capable of lifting items weighing up to 35 pounds
  • Strong communication skills with guests and colleagues