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Guest Services Coordinator

2 months ago

Omaha, Nebraska, United States Douglas KOA Full time
Job Overview

Position: Front Desk Service & Store Clerk

Employment Type: Full-time (Must be 16 years or older)

Company Overview: Douglas KOA is a premier destination in outdoor hospitality, recognized as a leader in the camping industry. With numerous locations across North America, we are dedicated to providing exceptional experiences that connect individuals with nature and each other.

Key Responsibilities

The Front Desk Service & Store Clerk will be responsible for:

  • Managing guest check-ins, reservations, and front desk operations.
  • Providing exemplary customer service both in person and over the phone, ensuring guest satisfaction.
  • Handling cash and credit transactions in accordance with established procedures.
  • Promoting campground amenities and being knowledgeable about local attractions and discounts.
  • Maintaining cleanliness in the front office, store, restrooms, and surrounding areas.
  • Assisting with the implementation of cleaning schedules as directed by management.
  • Ensuring the outdoor areas remain tidy and inviting for guests.
  • Following safety protocols and enforcing campground regulations.
  • Performing additional tasks as assigned by management.
Expected Outcomes

The ideal candidate will demonstrate:

  • A friendly and professional demeanor towards guests and team members.
  • A positive attitude and the ability to resolve both customer-related and operational issues.
  • Strong attention to detail in all aspects of guest service and transactions.
  • Reliability and responsibility in performing job duties.
Physical Requirements

Candidates must be able to:

  • Lift up to 30 pounds.
  • Stand, kneel, bend, and walk for extended periods.
  • Communicate effectively over the phone.
Qualifications

  • Exceptional guest service skills.
  • Basic knowledge of office equipment and operations.
  • Familiarity with the local area and events is a plus.
  • Ability to safely use general cleaning products.
  • Dependability and a strong work ethic.