Guest Services Coordinator

1 week ago


Omaha, Nebraska, United States Hilton Garden Inn Omaha Aksarben Village Full time
Position Overview

We are seeking a dedicated Hotel Front Desk Agent to act as the primary point of contact for our guests and oversee all facets of their stay. The ideal candidate will be responsible for welcoming guests, managing bookings, and providing comprehensive information regarding our facilities and services. If you possess strong customer service skills and have prior experience in the hospitality sector, we would be eager to connect with you. Your role will be pivotal in ensuring a comfortable and memorable experience for our guests.

Key Responsibilities

  • Execute all check-in and check-out procedures efficiently
  • Handle reservations via online platforms and phone calls
  • Advise guests on payment options and validate credit card information
  • Register guests by collecting essential details such as contact information and stay duration
  • Greet guests upon arrival and allocate rooms accordingly
  • Provide detailed information about our hotel, including room availability, pricing, and amenities
  • Address guest complaints promptly and professionally
  • Coordinate with housekeeping to ensure all accommodations are clean and well-prepared
  • Confirm group bookings and arrange tailored services for VIP guests and event participants
  • Promote additional services and amenities when suitable
  • Maintain accurate records of reservations and financial transactions

Required Skills

  • Previous experience as a Hotel Front Desk Agent, Receptionist, or in a similar capacity
  • Familiarity with hotel reservation systems, such as OPERA PMS or PEP
  • Understanding of the operations of travel booking websites like Booking.com and TripAdvisor
  • Strong customer service orientation
  • Exceptional communication and organizational abilities


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