Customer Service Representative

1 month ago

Wilmington, North Carolina, United States Johns Hopkins Medicine Full time

Johns Hopkins Health Plans is a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home. YOU belong here.

What awaits you:

  • Work-life balance - This is a hybrid role requiring you to work 1 day per week in the Hanover, MD office
  • Medical, Dental, and Vision Insurance.
  • 403B Savings Plan w/employer contribution.
  • Paid Time off & Paid holidays.
  • Employee and Dependent Tuition assistance benefits.
  • Health and wellness programs and MORE

This role is eligible for remote work Up to $400 in monthly bonus potential

Who you are:

As a Customer Service Representative for Johns Hopkins Health Plans, you are the go-to for customer inquiries from Johns Hopkins Healthcare members, providers and internal stakeholders. You are passionate about providing excellent customer service. You thrive in a fast-paced environment and you have great attention to detail; you take pride in the integrity of your work. You are a problem solver and an empathetic listener who truly enjoys creating an excellent member experience.

As a Customer Service Representative, you'll:

  • Answer incoming phone calls from members and providers in a call center environment.
  • Work with call center management, Quality Assurance and dedicated training team(s), to stay updated on product, compliance and service offerings.
  • Provide feedback on the efficiency and opportunities regarding the customer service processes.
  • Maintain case work consistently and within appropriate timeframes.
  • Upon completion of training, you will demonstrate competency and mastery of the various JHHC Healthcare databases and tools required.

What you'll bring:

  • 1+ years current experience in a customer service-related role
    • Call center experience highly preferred.
  • Basic Knowledge of MS Word and Excel. Ability to work efficiently within multiple databases.
  • Ability to learn medical terminology and work with highly confidential information.
  • Strong communication skills, both verbal and written.
  • Ability to foster and maintain professional relationships with customers and coworkers.
  • Willingness to collaborate and help other team members.
  • High school diploma or equivalent. Some college is helpful.

Who we are:

Johns Hopkins Health Plans (JHHP) is the managed care and health services business of Johns Hopkins Medicine. JHHP is a $3B business serving over 500,000 active members with lines of business in Medicaid, Medicare, commercial, military health, health solutions, and venture investments. JHHP is a leader in provider-sponsored health plans and is poised for future growth.

Many organizations talk about transforming the future of healthcare, at Johns Hopkins Health Plans, we are setting the pace for change within the healthcare industry. We develop innovative, analytics-driven health programs in collaboration with provider partners to drive improved quality and better health outcomes for our members and the communities we serve.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

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