Veterinary Customer Service Specialist

2 weeks ago


Wilmington, North Carolina, United States VCA Animal Hospitals Full time

Position Overview: As a vital member of our veterinary practice, the Client Service Representative plays a crucial role in establishing a welcoming environment for our clients and their pets.

Key Responsibilities:

  • Deliver exceptional customer service by greeting clients and their pets upon arrival.
  • Manage incoming calls and inquiries, providing accurate information and guidance.
  • Facilitate the scheduling and confirmation of appointments efficiently.
  • Conduct follow-up calls to ensure client satisfaction and outreach to potential clients.
  • Present and clarify service fees, including processing payments seamlessly.
  • Advise clients on products and services, ensuring they are well-informed about pet care.
  • Handle medical records and maintain organized documentation.
  • Ensure the cleanliness and upkeep of the facility, both inside and out.

Benefits: We provide a competitive salary along with a comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, a 401(k) plan, and generous discounts on pet care services.

Equal Opportunity Employer: We are proud to be an Equal Opportunity Employer, supporting diversity and inclusion in the workplace.



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