Customer Service Agent for Parking Operations
2 weeks ago
Position: Customer Service Representative
Work Schedule: Monday to Friday, 1:00 PM - 9:00 PM
Compensation: $15 per hour
Location: Outdoor environment, reliable transportation preferred.
The Customer Service Representative plays a crucial role in assisting clients utilizing our parking services. By maintaining regular communication with dispatch, you will keep customers updated on service availability. Your responsibilities include greeting customers, informing them about service schedules, and providing any necessary assistance.
Key Responsibilities- Enhance critical thinking and decision-making skills to excel in a dynamic work environment.
- Ensure customer safety and manage crowd control effectively.
- Act as a courteous representative of the company, conveying policies and enforcing regulations.
- Build strong customer relationships by addressing inquiries and complaints with empathy.
- Deliver comprehensive support to clients utilizing parking services.
- Respond promptly to customer inquiries, ensuring accurate information and timely resolutions.
- Maintain necessary documentation and records as required.
- Adhere to professional appearance standards by wearing the designated uniform.
- Perform additional duties as assigned.
- Must possess reliable transportation.
- Minimum age of 18 years.
- Ability to work outdoors in varying weather conditions.
- Preferred: 1 year of experience in a high-volume customer service role.
- Demonstrated reliability and professionalism.
- Excellent verbal and written communication skills.
- Strong analytical skills and sound judgment.
- Adaptability and flexibility in a fast-paced environment.
- Proactive attitude with a strong work ethic.
- Ability to handle customer complaints with professionalism.
- Conflict resolution skills.
- Ability to meet individual and team service goals consistently.
- Team-oriented mindset with the ability to balance individual tasks with team objectives.
- Comprehensive Medical, Dental, and Vision Plans.
- Life and Disability Insurance.
- 401K Plan with Employer Match and Immediate Vesting.
- Paid Vacation and Sick Leave.
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