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Healthcare Customer Service Representative
2 months ago
Position Summary:
The role involves being the first point of contact for patients as they arrive, ensuring a smooth check-in and check-out process. Responsibilities include patient registration, scheduling follow-up appointments, and providing general assistance to patients as needed.
As part of the role, you will handle incoming phone calls, addressing patient inquiries and providing necessary support.
Documentation of physician notes in the electronic medical records (EMR) system is a key responsibility.
This position requires effective multitasking, balancing the needs of patients in front of you, phone calls, and requests from medical staff.
Work distribution includes approximately 33% of time spent on phone interactions, 33% on computer tasks, and 33% assisting patients directly.
Required Skills & Qualifications:
- Experience in customer service or patient-facing roles
- Understanding of insurance processes is essential
- Familiarity with EMR systems is advantageous
About TEKsystems:
TEKsystems is a leader in technology services and workforce solutions, partnering with clients to unlock new opportunities. With a team of 80,000 professionals, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. Our commitment to innovation and partnership drives transformative change in the industry.
We are an equal opportunity employer and value diversity in our workforce, considering all applications without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
