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Customer Experience Representative

2 months ago

Wilmington, North Carolina, United States CastleBranch Full time

**Job Summary**

CastleBranch is a leading provider of customer service solutions, and we are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

**Key Responsibilities:**

• Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.

• Build and maintain strong relationships with clients, understanding their needs and preferences to deliver personalized service.

• Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.

• Stay up-to-date on product knowledge and industry trends to provide expert advice and guidance to clients.

• Participate in ongoing training and development to enhance skills and knowledge, ensuring continuous improvement in customer service delivery.

**Requirements:**

• 6-12 months of experience in a customer-facing role, preferably in a technical support or client services environment.

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse clients and internal stakeholders.

• Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.

• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines to meet customer needs.

• High school diploma or equivalent required; associate's or bachelor's degree preferred.

**What We Offer:**

• Competitive salary and benefits package.

• Opportunities for career growth and professional development.

• Collaborative and dynamic work environment.

• Recognition and rewards for outstanding performance.