Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at PeopleShare. As a Call Center Agent, you will be responsible for providing exceptional service to patients, healthcare professionals, and insurance carriers through inbound and outbound calls.
Key Responsibilities- Respond to Inbound and Outbound Calls: Answer patient and healthcare professional inquiries, and respond to claims and prescription needs.
- Provide Excellent Customer Service: Offer empathetic and professional support to patients, healthcare professionals, and insurance carriers, ensuring their access to care and reimbursement needs are met.
- Process Patient Prescription Needs: Successfully process patient prescription requests and resolve any issues that may arise.
- Escalate Requests as Needed: Refer complex issues to internal teams, such as Program Management, IT, and other Contact Center teams, to ensure timely resolution.
- High School Diploma or Equivalent: A high school diploma or equivalent is required for this role.
- Customer Service Experience: Previous experience in customer service, insurance, benefits, marketing, sales, retail, or a related field is a plus.
- Strong Attention to Detail and Interpersonal Skills: Excellent communication and interpersonal skills are essential for success in this role.
PeopleShare is a leading staffing agency in the region, providing temporary to hire and permanent jobs across 8 states. We offer a range of job opportunities, including receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to providing a diverse and inclusive work environment and are proud to be an equal opportunities employer.
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