Customer Service Representative

1 week ago


Wilmington, North Carolina, United States PeopleShare Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at PeopleShare. As a Call Center Agent, you will be responsible for providing exceptional service to patients, healthcare professionals, and insurance carriers through inbound and outbound calls.

Key Responsibilities
  • Respond to Inbound and Outbound Calls: Answer patient and healthcare professional inquiries, and respond to claims and prescription needs.
  • Provide Excellent Customer Service: Offer empathetic and professional support to patients, healthcare professionals, and insurance carriers, ensuring their access to care and reimbursement needs are met.
  • Process Patient Prescription Needs: Successfully process patient prescription requests and resolve any issues that may arise.
  • Escalate Requests as Needed: Refer complex issues to internal teams, such as Program Management, IT, and other Contact Center teams, to ensure timely resolution.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required for this role.
  • Customer Service Experience: Previous experience in customer service, insurance, benefits, marketing, sales, retail, or a related field is a plus.
  • Strong Attention to Detail and Interpersonal Skills: Excellent communication and interpersonal skills are essential for success in this role.
About PeopleShare

PeopleShare is a leading staffing agency in the region, providing temporary to hire and permanent jobs across 8 states. We offer a range of job opportunities, including receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to providing a diverse and inclusive work environment and are proud to be an equal opportunities employer.



  • Wilmington, North Carolina, United States Domino's Franchise Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domino's Franchise. As a Customer Service Representative, you will be responsible for providing exceptional customer service, taking orders, and ensuring a positive experience for our...


  • Wilmington, North Carolina, United States Rollins Full time

    **Job Summary**We are seeking a highly skilled and motivated Customer Service Representative to join our team at Rollins, a global leader in pest management services. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our residential and commercial customers.**Key Responsibilities:**Contact customers...


  • Wilmington, North Carolina, United States Circle K Full time

    About Circle KCircle K is a leading retail company that offers a wide range of products and services to our customers. We are committed to providing excellent customer service and creating a positive shopping experience for our customers.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service...


  • Wilmington, North Carolina, United States Johns Hopkins Medicine Full time

    Johns Hopkins Health Plans is a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home. YOU belong here. What awaits you: Work-life balance - This is a hybrid role requiring you to work 1 day per week in the Hanover, MD...


  • Wilmington, North Carolina, United States Bagels 'n Grinds Full time

    About Us: At Bagels 'n Grinds, we pride ourselves on building a professional team of courteous, energetic, and outgoing individuals who strive to make every guest experience a positive one.Job Summary: We are seeking a skilled Customer Service Representative to join our team. As a key member of our staff, you will be responsible for delivering excellent...


  • Wilmington, North Carolina, United States Jaymi Wessell - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Jaymi Wessell - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance and...


  • Wilmington, North Carolina, United States Circle K Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Customer...


  • Wilmington, North Carolina, United States David Ward - State Farm Agent Full time

    Job OverviewDavid Ward State Farm Agent is seeking a highly motivated and results-driven Customer Service Representative to join our team. As a key member of our agency, you will play a critical role in building and maintaining strong relationships with our clients, identifying their needs, and providing tailored solutions to maximize value.Key...


  • Wilmington, North Carolina, United States Intelogix Corporation Full time

    About the RoleAt Intelogix Corporation, we are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.Key ResponsibilitiesCustomer...


  • Wilmington, North Carolina, United States Waltham Services, LLC. Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Waltham Services, LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients and colleagues, resolving customer issues and concerns, and maintaining accurate customer records.Key...


  • Wilmington, North Carolina, United States Waltham Services, LLC. Full time

    About Waltham Services, LLC.We are a leading provider of pest control services, dedicated to delivering exceptional customer experiences and maintaining a safe and healthy environment for our clients.Job Summary:We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service team, you...


  • Wilmington, North Carolina, United States Nielsen Dodge Chrysler Jeep Ram Full time

    Job SummaryNielsen Dodge Chrysler Jeep Ram is seeking a highly skilled and enthusiastic Service Receptionist to join our team. As a Service Receptionist, you will be the first point of contact for our customers, providing exceptional customer service and ensuring a seamless experience for all visitors.Key ResponsibilitiesCustomer Service: Greet and welcome...


  • Wilmington, North Carolina, United States City of Rocky Mount, NC Full time

    Job SummaryThe City of Rocky Mount, NC is seeking a highly skilled and detail-oriented Customer Assistance Technician to join our Business Services team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our utility assistance program partners.Key ResponsibilitiesCustomer Service: Respond to...


  • Wilmington, North Carolina, United States Walmart Full time

    Job OverviewThis role focuses on providing exceptional customer service, preventing loss, and ensuring a safe and secure shopping environment at our store entrances.Key Responsibilities:Verify purchases and assist with returned itemsKeep store entrances safe and secureProvide excellent customer service and respond to customer inquiriesWork collaboratively...


  • Wilmington, North Carolina, United States Auntie Anne's Full time

    Job SummaryAuntie Anne's is seeking a highly motivated and customer-focused Team Member to join our team. As a Team Member, you will be responsible for providing exceptional customer service, preparing and presenting Auntie Anne's products, and maintaining the cleanliness and organization of our store premises.Key ResponsibilitiesProduct Preparation: Prepare...


  • Wilmington, North Carolina, United States N.C. Community College System Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Cashier to join our team at the N.C. Community College System. As a Cashier, you will be responsible for performing general cashiering duties, receiving student tuition and fees, issuing parking decals, and maintaining necessary records and files of transactions.Key Responsibilities:Perform...


  • Wilmington, North Carolina, United States GPM Investments LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our retail team as a Cashier/Sales Associate. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.Key ResponsibilitiesCustomer Service: Greet...


  • Wilmington, North Carolina, United States Lowes Foods Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Barista Clerk PT at Lowes Foods. As a key member of our store team, you will be responsible for delivering exceptional customer service, maintaining a clean and welcoming store environment, and supporting the sales and merchandising efforts of our store.Key...


  • Wilmington, North Carolina, United States Sun Tan City Full time

    Join the Team at Sun Tan City Are you looking for a dynamic workplace where you can engage with clients and collaborate with colleagues in an energetic setting? Sun Tan City could be the ideal opportunity for you. With potential for bonuses and career progression, this role may be the beginning of a rewarding journey. Key Responsibilities: Deliver...


  • Wilmington, North Carolina, United States CastleBranch Full time

    **Job Summary**CastleBranch is a leading provider of customer service solutions, and we are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs...