Customer Service Representative

2 months ago


Wilmington, North Carolina, United States Bagels 'n Grinds Full time

About Us: At Bagels 'n Grinds, we pride ourselves on building a professional team of courteous, energetic, and outgoing individuals who strive to make every guest experience a positive one.

Job Summary: We are seeking a skilled Customer Service Representative to join our team. As a key member of our staff, you will be responsible for delivering excellent customer service, maintaining a clean and safe environment, and ensuring fast and fresh service to our customers.

Responsibilities:

  • Customer Service: Take customer orders over the phone and in person, consistently deliver excellent customer service, and respond to customer inquiries in a professional and courteous manner.
  • Food Safety and Handling: Maintain all safety procedures in the restaurant, including proper food handling and storage, and ensure that all food is prepared and served in a clean and safe environment.
  • Point of Sale Operations: Process customer transactions accurately and efficiently, handle customer payments and make change correctly, and maintain a clean and organized point of sale area.
  • Teamwork: Maintain side work and assist other staff members as needed, and contribute to a positive and productive team environment.

Requirements:

  • Excellent Communication Skills: Ability to communicate effectively with customers, colleagues, and management.
  • Attention to Detail: Ability to maintain a clean and safe environment, and ensure that all food is prepared and served correctly.
  • Teamwork and Adaptability: Ability to work effectively in a fast-paced environment, and adapt to changing situations and priorities.


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