Customer Service Associate for Parking Operations

2 weeks ago


Wilmington, North Carolina, United States Reimagined Parking Full time
Job Overview

Position: Customer Service Representative
Work Schedule: Monday to Friday, 1:00 PM - 9:00 PM
Compensation: $15 per hour
Location: Near BWI Airport

The Customer Service Representative plays a crucial role in assisting patrons utilizing our parking services. By maintaining regular communication with dispatch, you will ensure that customers are kept informed about service availability. Your responsibilities will include greeting customers, providing updates on bus schedules, and offering assistance as needed.

Key Responsibilities
  • Enhance critical thinking and decision-making skills essential for a dynamic work environment.
  • Manage crowd control and prioritize customer safety.
  • Serve as a courteous representative of the company, effectively communicating policies and enforcing regulations.
  • Build rapport with customers to foster satisfaction and address inquiries or complaints with empathy.
  • Deliver comprehensive support to customers utilizing BWI Airport services.
  • Ensure timely responses to customer inquiries, providing accurate information.
  • Maintain required documentation and record-keeping.
  • Adhere to uniform standards and maintain a professional appearance.
  • Perform additional duties as assigned.
Qualifications
  • Reliable transportation is essential.
  • Must be at least 18 years old.
  • Ability to work outdoors in varying weather conditions.
  • Preferred: 1 year of experience in a high-volume customer service role (e.g., retail, call center).
  • Demonstrated strong work ethic and reliability, exhibiting professionalism.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong analytical skills and sound judgment in decision-making.
  • Flexibility and adaptability in a fast-paced environment.
  • Self-motivated with a proactive approach to work.
  • Ability to handle customer complaints with professionalism.
  • Conflict resolution skills.
  • Exceptional customer service skills, capable of assisting a diverse clientele.
  • Ability to consistently meet individual and team service goals.
  • Positive, team-oriented mindset while balancing independent responsibilities.
Benefits
  • Comprehensive Medical, Dental, and Vision Plans.
  • Life and Disability Insurance.
  • 401K Plan with Generous Employer Match and Immediate Vesting.
  • Paid Vacation and Sick Time.


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