Client Service Account Manager

2 months ago

Chicago, Illinois, United States JPMorganChase Full time

Job Description
Do you have a passion for client service in everything you do? You have found the right team
As a Client Service Account Manager in the Trade and Working Capital Client Service Group, you will be responsible for managing and facilitating the unique and complex service needs of Global Trades client base. Service is delivered in a team-based model with key locations in the US, Latin America, Europe, the Middle East and Asia. You will use communication and relationship management skills to ensure an exceptional level of client satisfaction. You will be responsible for various customer service and relationship management activities related to Global Trade Products primarily focused on Standby Letters of Credit. You will serve as the primary point of service contact for each client within your assigned portfolio, and a senior leader as trade advisor for complex Letter of Credit transactions. The assigned client portfolio may be comprised of operating transactional accounts and complex structuring requests.
Job responsibilities:

  • Negotiate new or existing transactions with clients, external legal advisors, banking and credit teams supporting Standby Letter of Credit Transactions
  • Work independently and act as escalation point for complex issues to structure and resolve customer requests
  • Structure and negotiate Standby LC text in accordance with procedures while mitigating risk to the bank and client
  • Prioritize daily workload to maximize productivity utilizing time management and organizational skills
  • Create and maintain new and existing policies, procedures, and practices
  • Project a confident and professional presence to our clients, other bank departments and the community

Required qualifications, capabilities and skills:

  • 5+ years of experience in Trade Finance / Letters of Credit
  • Robust background working as advisor negotiating and structuring agreements supporting Letters of Credit
  • Strong focus on client satisfaction and building excellent relationships with customers
  • Excellent communication skills with strong organizational and multi-tasking abilities
  • Comfortable working within tight deadlines
  • Experience working as advisor/leader having accountability in fast paced service environment while leading with respect and integrity
  • Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge
  • Highly organized with ability to manage competing priorities
  • Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations

Preferred qualifications, capabilities and skills:

  • College degree or equivalent work experience

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

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