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Account Services Manager

2 months ago

Chicago, Illinois, United States Digitas Full time
Job Description

**About Digitas**

Digitas is a leading networked experience agency that creates magnetic experiences for brands to exist in human networks. Our comprehensive data, technology, creative, media, and strategy capabilities enable us to deliver ambitious outcomes via unique solutions.

**Job Summary**

We are seeking an outstanding Account Manager to join our team. As an Account Manager, you will be responsible for managing client relationships, leading client service results, and overseeing multiple pieces of digital marketing business.

**Key Responsibilities**

  • **Client Relationship Management**
    • Strengthen our relationship with clients by becoming their go-to resource
    • Win clients over by asking the right questions, leading insightful dialogue, and being a visible and influential presence among their senior management
  • **Account Management**
    • Display a firm understanding of the client team's structure, hierarchy, and political realities
    • Know all there is to know about the client's product or service, the market, and its consumer
    • Understand the marketing objectives in terms of sales, market-share, and competitor products
  • **Team Leadership**
    • Act as an ambassador for the brand, internally and externally
    • Help the client promote work within their company and, when appropriate, the broader marketplace
    • Create dependable, organized, and clear communications at all levels and across all departments
  • **Project Management**
    • Steer actionable briefs and present work confidently and persuasively
    • Manage client and agency team expectations, day in and day out, and help clear roadblocks to success
  • **Team Development**
    • Develop team members by coaching, training, and identifying areas of growth

**Requirements**

  • An unwavering passion for marketing and an unstoppable drive to bring the best work to life
  • Four years of college education and five to seven years of experience, preferably at a creative agency
  • Impressive expertise in the digital world, with a pulse on what's happening and smart POVs on how businesses should adapt accordingly
  • Excellent analytical skills and strategic thinking, with a strong IQ and EQ
  • Effective time-management, impeccable organization, and the flexibility to adapt quickly to changes
  • Proven leadership and management training, with a track record of coaching and developing talent, inspiring and driving change, and bringing varied groups together to collaborate effectively
  • Amazing communication and presentation skills, with the ability to articulate, be straightforward, and engage