Client Services Manager
2 weeks ago
Company Overview:
Cardinal Path is dedicated to helping brands harness their data and leverage it effectively to achieve their objectives. Our team of enthusiastic professionals acts as an extension of our clients' operations, utilizing their expertise to enhance media and technology strategies on the journey toward digital transformation.
The Client Services Manager will oversee strategic initiatives and drive revenue growth across a portfolio of client accounts. The ideal candidate will possess a strong foundation in digital media concepts and will adeptly apply this knowledge to outline, strategize, and execute plans that align with client goals. A successful candidate will be an exceptional communicator, capable of mentoring team members to fulfill similar responsibilities. They should be proactive in identifying new revenue streams and formulating actionable plans to realize these opportunities. Furthermore, they must exhibit excellent listening skills to comprehend client requirements and translate them into viable business solutions.
Key Responsibilities:- Manage and direct staffing, strategic planning, quality assurance, and budgeting for assigned clients; effectively communicate clients' business strategies and needs across various teams within Cardinal Path.
- Facilitate the development and implementation of Analytics Plans that lead to actionable insights and outcomes aimed at enhancing clients' business performance. Foster strong client relationships with an emphasis on strategic planning, report generation, and effective communication.
- Create a revenue enhancement strategy for clients by identifying both incremental and new opportunities, leveraging a comprehensive understanding of Cardinal Path's offerings alongside thorough research of clients' businesses.
- Optimize sales drivers, including team dynamics, technology utilization, budget management, and program effectiveness, to achieve predictability, cost efficiency, and scalability. This includes developing and monitoring essential business metrics and forecasts for effective business management.
- Ensure the maintenance and improvement of strong relationships with key personnel at client organizations to sustain high levels of customer satisfaction.
- Support the Client Services team in delivering quality execution that aligns with clients' business objectives and key performance indicators. Assess performance, challenges, and opportunities with direct reports to ensure client goals are met or surpassed.
- Collaborate with cross-functional teams at Cardinal Path to implement work plans, meet deadlines, and fulfill customer expectations and program milestones.
- Enhance team capabilities by planning solution delivery; provide guidance on technical and procedural inquiries for less experienced team members and work towards improving internal processes as needed.
- Promote the organization's mission and values both internally and externally.
- Assist in training team members while fostering a culture of continuous learning.
- Bachelor's degree in marketing, advertising, communications, engineering, mathematics, or statistics.
- 6-8 years of experience in managing large-scale digital media projects.
- Strong understanding of media strategies and proficiency in Google platforms, along with applicable digital tactics.
- Demonstrated experience managing large or multi-faceted accounts, including case studies showcasing account growth.
- Experience in managing profitable budgets, meeting deadlines, and overseeing direct reports.
- Experience with international client accounts is a plus.
- Exceptional verbal, written, and communication skills, with a proven ability to create clear, concise, and professional documentation and presentations.
- A collaborative team player who willingly shares knowledge and seeks information to bridge personal knowledge gaps.
- Willingness to travel moderately within North America and internationally as required.
The anticipated salary range for this position is $69,000 - $110,400. Actual salary will be determined based on various factors including relevant experience, knowledge, skills, and other permissible factors. A comprehensive benefits package, including medical, dental, vision, 401(k) matching, and paid time off, is also available.
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