Implementations Operations Coordinator

2 months ago

Baltimore, Maryland, United States Alertus Technologies Full time

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company's success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Job Description

The person in this role will work directly with Alertus' Implementation Ops Manager and Client Services Operation Specialist. They will act as a liaison between the Sales and Implementation departments to ensure smooth transitions and exceptional customer experience. The objective of this position is to assist in the management of customer orders from inception to execution. This role is a great opportunity for someone who is customer-centric, has exceptional attention to detail, and takes pride in their work supporting others. Our ideal candidate is self-motivated with strong problem-solving and communication skills.

A Day in the Life:

  • Oversee the process of inspecting and categorizing customer orders within the CRM
  • Directly communicate with customer stakeholders in project planning meetings
  • Manage the Implementations queue and assign Implementations Managers new customer accounts
  • Act as a liaison for cross-functional teams to ensure that customer needs are being met
  • Analyze incoming sales order intake forms and other pre-sales documents to ensure the team receives not only timely but necessary information to perform their work and collaborates with Sales Directors on improvements when necessary
  • Perform the software build tasks within the Production Environment
  • Organize and collect critical information and documentation required for successful order fulfillment
  • Create and analyze reports in the CRM
  • Create workflows and process documentation
  • Perform miscellaneous job-related duties as assigned

Required Skills:

  • Strong verbal and written communication skills
  • Proficient in basic computer skills
  • Attention to detail
  • Strong organizational skills and ability to multitask
  • Ability to drive projects to completion
  • Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Ability to collaborate across departments
  • Ability to work under minimal direction and take the initiative on new tasks
  • Flexibility

Desired Skills:

  • Knowledge of Salesforce

Education and Experience:

  • Bachelor's Degree

Alertus Career Advantages:

  • Competitive salary
  • Business casual environment
  • Generous vacation plan
  • Being part of a fast-paced and growing company
  • Rewarding experience of bringing life-saving solutions to schools and organizations worldwide
  • Regular company social and team-building events
  • Circle of Excellence Rewards Trip

All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.

Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.

All your information will be kept confidential according to EEO guidelines.

EEO/AA Employer M/F/D/V

AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP

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